Chapter 20

Front 1

Burnout

Back 1

a state of physical, mental, and emotional exhaustion caused by long-term involvement in emotionally demanding situations. It is a state of fatigue and frustration that is brought on by devotion to a cause, a way of life, or by a relationship that failed to produce the expected reward

Front 2

Compassion Fatigue

Back 2

the emotional residue of working with people who are suffering; particularly those suffering from traumatic events

Front 3

Harassment

Back 3

the act of trying to dominate or control another person in a matter that has no business purpose and involves power, control, and intimidation over another individual

Front 4

Club Sandwich

Back 4

refers to individuals in their 50s and 60s 'sandwiched' between their aging parents, adult children, and grandchildren OR those in their 30s or 40s with their own children, aging parents, and grandparents

Front 5

Open-Faced Sandwich

Back 5

refers to anyone else involved in elder care

Front 6

Individuals who work more than how many hours usually experience conflict between work and family?

Back 6

45 hours

Front 7

When workers have more control over what as part of their jobs they report healthier family relations and less burnout?

Back 7

decision making

Front 8

Many organizations are requiring what and what of new and current employees?

Back 8

preemployment physicals and drug tests

Front 9

Workplace violence

Back 9

includes any act of physical violence, threats of physical violence, intimidation, harassment including sexual harassment, or other disruptive or threatening behavior that occurs in the workplace

Front 10

What is the 3rd leading cause of fatal occupational injuries in the United States?

Back 10

homicide

Front 11

telecounseling

Back 11

allows human services professionals to work with clients through off-site call centers, saving the client an office visit

Front 12

What are common factors related to workplace violence for HMSV professionals?s

Back 12

see pg. 479-480