Caib 4 Chapter 3

Front 1

List the 7 activities involved in Human Resources.

Back 1

1) Planning employment needs

2) Selecting employees

3) Orientating employees

4) Training employees

5) Developing and Rewarding employees

6) Managing Employee Performance

7) Termination of employees

Front 2

What are three components to consider when planning human resource needs?

Back 2

1) Evaluation of skills new employees should have.

2) Hiring timetable

3) Contingency plan

Front 3

Identify 3 activities that should be performed as a part of a candidate selection process.

Back 3

1) Recruitment

2) Screening and Interviewing

3) Hiring

Front 4

Identify advantages to the brokerage when recruiting is done 'from within'.

Back 4

Advantages of recruiting from within the brokerage include, cost savings, the length of a vacancy shortened, unknowns are removed, morale is improved and turnover is reduced.

Front 5

What are 5 procedures that should be implemented when screening applicants?

Back 5

1) Review application forms

2) Resume reading

3) Employment Interviewing

4) Testing of applicants

5) Reference checks

Front 6

What is the primary and secondary functions of interviews?

Back 6

Primary function is to determine if candidate is suited for the position. Secondary function is to allow candidates to ask questions to determine if the position is right for them.

Front 7

One condition of employment that many brokerages incorporate 'covenants-not-to-complete' and 'non-piracy' clauses. Explain what these are and why they are often made a condition of employment

Back 7

Covenants not to compete are agreements where employee agrees not to be re-employed in the insurance industry after leaving the brokerage. Non-piracy clauses are agreements where employees agree not to solicit customers of a brokerage after they leave. These agreements are used to help protect client information when employees leave a brokerage.

Front 8

What is the most important component of an employee's orientation?

Back 8

New employees must be told what is expected of them. By providing performance standards, employee will know how well they are performing new tasks.

Front 9

What are 4 elements of a training plan?

Back 9

1) Who is to be trained

2) What is the subject of training

3) Why are they being trained

4) How the training will be evaluated

Front 10

Identify and describe 4 kinds of training every brokerage needs.

Back 10

1) Quality Service Training- This type of training teaches employees how to problem solve with clients.

2) Sales Training- This type of training teaches employees how to sell and how to build client relationships.

3) Product and Service Knowledge Training- This type of training teaches employees technical competence.

4) Leadership Training- This type of training teaches managers and supervisors how to train, coach, motivate, and empower employees.

Front 11

Explain how a career path works.

Back 11

A career path shows employees the other positions that may be available and what skills, education, and experience will be required to progress to more senior positions.