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12 Cards in this Set

  • Front
  • Back
Six Components of Leadership
1. Delegating
2. Motivating
3. Communicating
4. Managing Conflict
5. Managing Challenge
6. Coaching

What is delegating?

What is the key to delegating?

What causes delegation efforts to fail?
The art of ACCOMPLISHING OBJECTIVES AND GOALS WITH THE INVOLVEMENT OF OTHERS by giving them authority and responsibility to accomplish a job.

Communication - The exchange of verbal and nonverbal communication.

When the balance between responsibility and authority are not effectively communicated, delegation breaks down.
Non-verbal communication
Focus's not on what but rather how it was said. By focusing on the rate, tone, vocabulary and quality of speech one can effectively communicate non-verbally.
Body Language
Involves proper mannerisms, posture, gestures and confirmation of what the speaker is saying. All of the above increase the interaction within a conversation.
Active Listening
Involves communicating back to the speaker by way of asking questions, clarifying points and giving feedback.
List 5 ways managers can create an environment of open communication
1. A desire to communicate
2. A tendency to take action
3. Maintain flexibility
4. Employ active listening skills
5. Concentrate on what the employee is trying to communicate
List four successful strategies managers use for resolving employee conflict
1. Communication Skills
2. Mutual Respect
3. Interactive problem solving
4. Win-win solution
4 Methods of Managing and Implementing CHANGE
a. TRADITION can be avoided by demonstrating how the proposed change will improve the brokerages, profitability, competitiveness and efficiency.

b. PAST FAILURE can be counteracted by pointing out previous successful implementations.

c. When employees are concerned with LACK OF TIME, management should inform them that they are prepared to put off doing things right now so that they can do things right tomorrow.

d. UNPREDICTABILITY OF THE COMPANIES FUTURE can be remedied by ensuring employees that the brokerage has control of its own future and must not be reactive to its competitors.
A planned process performed by a leader to introduce and train an employee to a new position or improve performance
5 Steps of the Coaching Process
1- The Coach must do a PERFORMANCE ASSESSMENT to determine the current level of the employee

2- By SETTING GOALS, the coach can identify and address to the employee which skills are beneficial to the brokerage

3- It is important that the EMPLOYEE does a SELF EVALUATION on their own performance of the task.

4- If solutions or progress have then been made by the employee, it is important that RECOGNITION AND AWARDS are warranted by the coach

5- By MONITORING the employee, the coach can assess the continuous success of the employee.
Five reasons why leaders fail to coach
1. They do not know how
2. They lack the time
3. - if they have a large staff working under them
4. Belief that the employees performance is already acceptable
5. That employees are not motivated to perform better
Five situations when coaching is best used
a. When an employee has asked for help
b. Assisting an employee when taking on a new task
c. Assisting an employee who is not performing at the expected level
d. Assisting an employee apply theoretical knowledge
e. Teamwork