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43 Cards in this Set
- Front
- Back
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How can I manager ensure that a facility will operate the way it is designed to operate? |
PCP process control plan |
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What are advantages of a Pareto chart? |
-Identifies the most common causes of a particular problem -Suggest the best starting point |
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What is a graphical display showing the relationship between two variables? |
Scatter diagram |
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What behavior model describes the interchanges among people? This includes ego states: parent, child, adult |
Transactional analysis |
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Who developed a behavior model labeled "transactional analysis?" |
Eric Berne |
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What theory describes having management and employees working together for the benefit of each other? |
Theory z |
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In 1981, who identified management theory z? |
William Ouchi |
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What type of manager views workers as positively self-motivated and willing to act in support of organizational goals? |
Theory Y |
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What type of manager believes that workers tend to be passive or resistant to organizational needs? |
Theory x |
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In 1960, who proposed the x and y theories? |
Douglas McGregor |
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What is the suggested time frame to make strategic and workforce plans? |
Three to five years |
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Terminology A decision that ALL members of the group are willing to support. |
Consensus |
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Terminology The group makes a decision and the majority wins. (there is a losing side) |
Democratic |
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Terminology Management makes a decision based on information from the group. |
Consultive |
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Terminology Management makes decisions without group input. |
Autocratic |
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The freedom to act, make decisions, and challenge oneself to be more creative fits which of Maslow's hierarchy of needs? |
Self fulfillment needs |
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In the modified ludzack ettinger (MLE) process, denitrification occurs in which tank? |
Anoxic |
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Which style of management would be of most effective in an emergency situation? |
Autocratic |
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The preservative used for transport of a fecal coliform sample is: |
Sodium thiosulfate tablet Ice to 4° C |
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Normal domestic Wastewater has an alkalinity of? |
The characteristics of raw water supply influence alkalinity. |
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Ammonification occurs where? |
Sewage collection system |
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As the pH values rise, the expected effect on the available ammonium ion and dissolved ammonia gas would be? |
The ammonium is converted to dissolved ammonia gas |
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Quality circles and quality of life management styles are often referred to as: |
Japanese style |
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What would be evident if you use too much alum as a filtration aid? |
The cloudy appearance in the effluent of the filter |
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What are the three factors that affect employee motivation? |
Attitude, interests, needs |
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The availability of which element or compound will reduce the efficiency of the denitrification process? |
Free oxygen |
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Measuring the water pressure above and below the filter media is a way of determining what? |
Head loss |
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What effect does nitrification have on: Nitrate +/- Nitrite +/- Alkalinity +/- PH +/- |
Nitrate, nitrite + Alkalinity, pH - |
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In the luxury uptake method of phosphorus removal, organisms release phosphorus during which phase of treatment |
Anaerobic |
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The process or activity of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible is: |
Organizing |
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A common problem associated with ammonia stripping is? |
Calcium carbonate scale |
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Which managerial function clarifies the boundaries of authority and responsibility within the department? |
Organizing |
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What 7 subjects need to be avoided when using selection criteria for hiring? |
Age, gender, marital status, sexual orientation, religion, nationality, disabilities |
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What is the first step before posting a new job? |
Determine if the position is necessary |
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How many employees should be managed by a single supervisor? |
6-8 |
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What managerial tool determines personality types of individuals in an organization and establishes routines of interpersonal relations consistent with these personality types? |
MBTI Myers-Briggs type indicator |
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What should be done with MLR, RAS, and WAS when bringing a new aeration basin online? |
Mlr - off or low Ras-increased Was- decreased |
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What is the first step when being tasked with disciplining an employee? |
Investigate the situation |
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What is the purpose of research? |
To make the best, informed choice |
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What type of interview should a supervisor conduct that will be helpful in recruiting / retaining employees? |
Exit interview |
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What three items make up an effective training documentation instrument? |
One page summary, copies of the training materials, sign in sheet |
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What are the three types of demands for a manager's attention? |
PPP people products processes |
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What benchmarking technique that monitors a utilities performance by following the core values: vision, leadership, community, customer service, technical management |
MAP management assessment profile |
