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46 Cards in this Set
- Front
- Back
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What are the Traits of a Tech? |
Honest/Integrity, Dependability/Reliability, adaptability/versatility, sensitivity |
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As a technician, what is a trait that a technician should avoid? |
Technobabble- The use if jargon and technical terms to intimidate and silence a challenge to a technical issue |
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What is the Ethic of Reciprocity/Golden Rule? |
Do unto others as you have them do unto you. |
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Always make sure that the customer always has ______. |
Backups |
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Static electricity isost apparent where? |
Dry Environments |
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Always put components ___ an antistatic bag. |
Inside, not on |
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Should you disconnect a computer before doing physical maintenance to it? |
Yes and always |
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What are the steps of troubleshootin theory? |
1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory to determine cause 4. Establish a plan to resolve the problem and implement solution 5. Verify full system functionality and if applicable implement preventive measures. 6. Document findings, actions and outcomes |
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What is appropriate attire for the workplace? |
Clean, pressed khaki trousers and clean wrinkle free polo shirt. |
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While Manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? |
Is the computer turned on? Is the monitor turned on? |
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At the very least, what tool should be in every technicians kit? |
Phillips- head screwdriver |
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When is it appropriate to yell at a user |
Never |
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When troubleshooting a software problem on Phoebe's computer and listening to her describe the problem, you get a text from your boss.whoch of the following is the most appropriate acition. |
Wait until Phoebe finishes her description, run through fixes, and then explain you need to call you boss on your cell phone |
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You are a customer's workstation to install several software and hardware updates.l, a process that will take awhile and will require several reboots to the computer. |
Ask the user to change the password temporarily |
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What is a good practice after completing a troubleshooting call at someone's office? |
Follow up with a call within a couple of days to make sure everything is going well with the fixed computer |
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Which tool helps you avoid static discharge by keeping you at the same electrical potential as the computer on which you are working? |
Antistatic wrist strap |
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Once you have ascertained the computer's problem and backed up critical data, what should you do. |
Establish a theory of probably cause |
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What should you do after successfully repairing a machine. |
Document |
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What is static electricity |
Electricity that doesn't move/ electrical potential |
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What harms the computers? Static Electricity or the discharge of the static electricity? |
Discharge |
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What ESD voltage will damage a computer? |
100 volts or less |
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What is the ESD discharge of you are able to feel it? |
At least 3500 volts |
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Humidity over what percentage helps control ESD? |
60% |
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What can you do to help ground yourself before working with computer components? |
* Unplug Computer * Touch the exposed metal chassis |
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What is some helpful advice when working with computer components? |
Don't touch directly, hold from the edges. |
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Make sure to always remove _______ before performing maintenance. |
Jewelry, name badge straps, |
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Make sure to use proper lifting technique when needed. What is proper lifting technique? |
Lift with your legs, keeping your bag straight. |
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Water are some things to take note of with electrical fire safety? |
* Don't is water or foam *Use carbon-dioxide, FM-200, or other dry chemicals * Remove the power source |
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What can you do for cable management? |
* Avoid trips hazards * Use cable ties or Velcro to bundle |
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When shall you us Safety goggles? |
* Useful when working with chemicals * printer repair, toner, batteries |
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What are some toxic waste that need to be properly disposed of? |
Batteries, CRTs, Toner |
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What is UPS? |
Uninterrupted power supply, used for blackout |
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What are the different typres of UPS |
Standby UPS Line interactive ups On-line ups |
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What are some features of a UPS? |
Auto Shutdown, battery capacity, outlets, phome line suppression |
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Not all power is __________ |
Clean; spikes are diverted to ground with surge suppresser |
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Surge suppresser also has ________ filters |
Noise filters; removes line noise @ a certain db. The higher db it is labeled the better it is. |
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Joule rating |
The surge absorbtion of a surge suppresser. Look for over 600 joules. |
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Let through rating (ul-1449) |
The lower the better. The amount ofmvoltage let throughnduromg a surge. |
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Cleanung and vacuuming computes |
*Nuetral detergents * No ammonia based cleaning liquids * Avoid Isopropyl Alcohol * use a computer vacuum * Maintain ventilation |
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Closed source / commercial software |
Source code is private End user get compiled executable |
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Free and Open Source Software (FOSS) |
Source Code is freely available End user can compile theor own executable |
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End User License Agreement |
Determines how the software can be used |
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Digital Rights Management (DRM) |
Used to manage the use of software |
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Types of licenses |
(Personal, Enterprise) |
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Personal License |
- Designed for the home user - Usually associated with the a single user (or small group of devices owned by the same user) - perpetual (one time) purchase |
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Enterprise License |
Per seat license / site license The software may be installed everywhere Annual renewals |
