Hardwiring Excellence: Purpose, Worthwhile Work, and Making a Difference

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Executive Summary Quint Studer’s Hardwiring Excellence: Purpose, Worthwhile Work, and Making a Difference is a Business Week National Bestseller and is highly regarded by healthcare professionals across the country. The following document describes Studer’s key points, including the Five Pillars and Nine Principles that motivate and direct transformation in an organization. It also provides a critique of Studer’s text and analyzes appropriate applications for summer residency positions.

Key Points
Quint Studer’s, Hardwiring Excellence: Purpose, Worthwhile Work, and Making a Difference, is designed to motivate healthcare leaders to positively transform the culture of their organizations to move them from good to great. Studer
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Studer states that in order to obtain a firm commitment to excellence, organizations must create a foundation with a model of Five Pillars, which help to define consistency and focus and to set measurable goals. The Pillars are Service, Quality, People, Finance, and Growth. Pillar results, passion, and principles come together to form Studer’s ‘healthcare flywheel’ which, when all aspects work in concert, encourage purpose, worthwhile work, and making a difference.
Principle 2, measure the important things, helps organizations define specific targets and measure progress against those targets. Studer emphasizes that recognized behavior gets repeated, and that measurement holds individuals accountable for results and helps to determine what is working so that it can be recognized (and repeated). Studer claims that individuals are more motivated to use certain behaviors when they see results. According to Studer, successful results yield more success, and the author notes that what gets measured ultimately gets done.
Build a culture of service, Principle 3, teaches leaders how to connect organizational values to actions. This can be accomplished through the use of employee-based service teams, which Studer claims engages employees to affect culture and create results. Studer states that through team structure, organizations offer employees the resources they need to address key issues. Additionally, Studer notes that using key words at key

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