What Challenges Do You Think the Company Faced in Changing Theculture?

1151 Words Dec 6th, 2011 5 Pages
What challenges do you think the company faced in changing theculture?
Every organization has a culture which is a set of beliefs, values andstandard that set the quality for how employees are to act, how work is to bedone, and what image to represent to the world.The Ritz-Carlton has a strong culture whereas others are less welldefined. Ritz-Carlton motto “We are Ladies and Gentlemen serving Ladiesand Gentlemen. According to Simon Cooper, the President and Chief Operating Officer of Ritz-Carlton Hotel Company, LLC, they chose the mottobecause they don’t want their employees to think of themselves as a servile;their employees might not have the wealth, knowledge or education of their guest but they do have the same values. Cooper added
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Before doing so, Ritz-Carlton should analyse, identify and developthe organisations capacity for changing the culture to prevent the possibility of image spoiled.
Period of Time
Changing of organisational culture is an on-going and never ending processwhich may take years of time to implement and feel the full benefits.Therefore, changing the culture may be tedious for Ritz-Carlton.
What is the Ritz-Carlton doing to maintain this new culture?
Company culture plays an important role in maintaining a cultivatingenvironment for employees which in turn helps company to be at lead in their businesses. As a company grow, its cultural values are refined andstrengthened. Every organization has its own unique culture or value set. Theculture of the organization is typically created unconsciously, based on thevalues of the top management or the founders of an organization.According to Cooper, a great employee culture comes from their ladiesand gentlemen as they call their employees, being fully engaged in Ritz-Carlton business. One of the things they try to do is to marry-up their guestengagement and employee engagement which mean they searching for andfinding the evidence that a great employee results in a great guestexperience. To maintain this new culture, Ritz-Carlton has

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