Case Study: Nurse Manager

Improved Essays
1. Be an effective listener.
Event: An employee quit her position immediately upon the completion of her training. The employee scheduled a time to meet with the nurse manager to discuss the reason as to why she had to quit. The meeting between the employee and manager occurred on July 10, 2015.
Resolution: The nurse manager listened to the employee and made her aware of the other steps that she would need to take in order to finalize her termination with the organization.
Application to the skill: The application to the skill involved the nurse manager listening to the employee and showing empathy to her situation. She also provided her with the necessary feedback needed in order to complete the termination process.
What you learned: I
…show more content…
Every effective manager must be able to motivate his or her personnel.
Event: Three nurses were nominated for the Daisy Awards. This award is presented to nurses who have demonstrated performance excellence in the field of nursing. The nomination occurred on June 29, 2015.
Resolution: All three nurses received a miniature candy along with a note from the nurse manager letting them know that they had been nominated, by whom they were elected and the reason why they were chosen.
Application to the skill: The nurse manager was able to motivate her personnel both intrinsically and extrinsically. These nurses received an internal reward of knowing that they had been nominated and the reasoning behind the nomination. As well as receiving an external reward of a treat from the nurse manager.
What you learned: I learned that an effective manager takes the time to get to know his/her employees and what motivates them. In this scenario the nurse manager gave the employees their favorite miniature candy bar and along with a note that contained information which provided them with positive feedback. By doing so she reinforced the employees to continue performing the desired behavior which will have a positive impact on the
…show more content…
An effective manager plans the use of time—time does not manage the manager.
Event: Lacks Leadership meeting. The meeting involves every leader from the Lack Cancer Center in order to discuss changes and events that were occurring through this area of the organization. This meeting occurred on July 23, 2015.
Resolution: Some topics were running long and the leader of the meeting managed to keep everyone on track. She was effective in bringing the conversations back to the main topic and keeping the flow of the meeting going with the scheduled time. The leader also helped to encourage participation and communication among those in attendance.
Application to the skill: This skill applies to management as it is important for a leader to have the ability to stay on track when presenting a meeting. It is also important for a manager to pose the skill to bring a group back to the topic. As well as the ability to motivate others to participate and communicate during a meeting.
What you learned: I learned that it can be challenging to lead a meeting, especially one that is timed. A good leader must pose the skill to motivate and stay on track which can be someone difficult. Lastly, it is important for a manager to stay on track in a healthcare organization as employees are busy and cannot really stay later than the time they have carved out in order to attend the meeting. It makes the leader look professional and it shows the staff that their time is valued by the

Related Documents

  • Improved Essays

    So concerning nursing staffing ratio, leaders are always there to make sure they have enough staff, if it means asking for overtime, then it will be done. The approach to this issue in short, leaders tend to more involved and concerned to make sure the staff do not experience burnout and the patient satisfaction is a priority. If it means helping the nurses to accomplish their tasks, they will do so. The leaders seem to be more of the motivators than just being in a position. According to UTA.edu (2012), the relational approach "is defined as a relational process of people together attempting to accomplish change or make a difference to benefit the common good" (p.1).This approach for both leaders and mangers can be the best…

    • 1070 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Nurse Executive Summary

    • 1483 Words
    • 6 Pages

    Pam Bourassa is an effective leader by motivating her staff. Pam sends weekly emails to all the staff to let them know how important we all are to the team and also lets us all know how much she appreciates all our hard work. She also brings candy and other treats for us to eat and leaves a note nearby thanking us for our dedication to the team. Pam also shows her leadership skills by promoting learning opportunities for the staff. Pam encourages the nurses to get certified and sends us quarterly updates on education…

    • 1483 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Her daughter will be here for a while and will be providing the attendant care and transporting to her physician appointment. Mrs. Schaefer reported she canceled her August 28 appointment with the nurse practitioner and rescheduled it to Wednesday, August 30, 2017. Mrs. Schaefer confirmed she had 3 Fentanyl patches and would be going up north for a few days and be back for the reschedule appointment. The home care agency and transportation were…

    • 896 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Task-orientated leadership style involves planning daily activities, clarifying roles, and monitoring the overall operation; so employees can provide the best care to their residents. Where as relationship-oriented leader style focuses on supporting and developing needs of employees and giving recognition to employees who do great work (Havig, 2011). Having routine plans for the facility on how an employee should go about their daily duties but meeting the facilities requirements can be tough, so rewarding employees at all levels is great to keep everyone satisfied with their…

    • 776 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    If an individual’s career happens to be a medical assistant they would have to be organized, responsible, respectful, and patient. Your daily routine would be recording patient history, personal information, helping doctors with patients, scheduling appointments, and just spending time helping other people (BLS.GOV). Working along medical offices and clinics help the medical assistants have to be prepared for many responsibilities, as in making sure that the doctors and nurses stay on task. It may seem like a simple job but one mistake a medical assistant makes can cause many problems. Being responsible is very important in the medical field because the medical assistant is dealing with the patient’s life, and they depend on your help to feel better.…

    • 1163 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Management is constantly checking employees to assess their abilities and how they handle different situations in the workplace. Managers also should make sure their employees know that they can come to them anytime to discuss any issues they are having. The key to being a successful manager is to be professional, make sure your employees are happy, positive, and productive. So if a manager sees an employee struggling with something in the workplace or even something outside of work, management should pull that employee aside and try and help them as much as possible. Employees are assets in every organization or company, so it is extremely important that they are always motivated and working to the best of their abilities.…

    • 760 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Some company’s may ask for mandatory overtime when needed and others may say that a person should not be forced to work. After knowing what the employees are obligated to some employees may want revisions such as vacations and etc. This helps because it gives the chance for the employees to understand the companies wish and for the companies to understand the employees. Also training is included in Code of Ethics because they want all employees to have the correct training. This is much benefited because it helps the company run smoothly and helps with it be successful.…

    • 984 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    The termination phase consists mainly of summarizing and planning, and both the nurse and the client leave the relationship without any feelings of anxiety of dependence (Berman et al., 2016). I start indicating we are going to finish by asking her if she has any questions and then I summarize the entire interview. I use my last therapeutic technique by summarizing the interview and planning some goals for Samantha. This occurs at 10:03s and I stated, “It sounds like in the last couple minutes we talked about…”. I pointed out the biggest factor that leads to her stress and problems, which is time management, and I allow her to think of some of her own goals to try and accomplish.…

    • 2501 Words
    • 11 Pages
    Superior Essays
  • Improved Essays

    I had the chance to interview Becky Schmidt, who is the department manager for the Studio department at the Nordstrom in Oak Brook, IL. This store and department is an example for the rest of the country because they won the President’s Cup, which is awarded to the top Nordstrom store for annual sales gains. As Becky approached me in a Nordstrom department, I knew exactly who she was. Her confidence, approachability, and warmth commanded respect and made me want to follow her. She is a person who by just one look or conversation you feel as though you have known her forever, and that she truly cares for you.…

    • 1236 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    As a collaborator, the rehab nurse develops goals for the patient by working with other members of the rehab team. The nurse also intervenes with team members and other healthcare professionals to ensure that there is optimal opportunity for recovery. Being a client advocate, the rehab nurse actively listens, reflects, and guides the patients and their families through the grieving…

    • 1146 Words
    • 5 Pages
    Improved Essays

Related Topics