With the recent formation of our Client Success Team within our organization I believe that we can foster a positive and effective work environment by establishing a Communication Contract among the members of the team. According to Dresp-Langley (2009) communication between individuals is the most essential medium for translating ethical core values into action and that responsible communication between these individuals is an essential social need. By establishing this contract it will allow those on the team to know that they will be treated fairly, with respect, and to be confident that their voice will be heard. By incorporating specific clauses within the contract we will ensure that information will be provided effectively to the
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The clarity clause ensures that the communication between members will be as precise and explicit as possible. Directives and knowledge can be derailed quickly when people do not understand what is actually being asked of them or what is being discussed. As Mitch Leslie (2004) states in Science Magazine, acronyms can smooth communication if you are in the know but it often befuddles the uninitiated of the group. Using acronyms or jargon within our meetings could cause any member of the team to lose comprehension of what is being discussed or asked of them. To minimize this we will try to use as direct language as possible and also keep an open policy on asking questions when someone does not understand what is being discussed. By making sure the discussed information will be provided completely and accurately we will prevent misunderstandings and misinformation from being passed along to others, especially …show more content…
By incorporating this we will make sure that we are not dismissing a question or suggestion from a team member even if it may be outside the box or naïve. With there being people on the team with many years of experience and some with virtually no experience there will be comments and ideas that are brought up that could be easily dismissed by some because of known history or previous attempts at a project. If this is allowed to happen it could stifle team members into a hierarchical mum effect which Bisel et al discusses in the Journal of Business Communication (2012) as a subordinate not speaking up or about something because they are afraid that they will damage their image or relationship within the team. With this being a new team and other changes that have happened over the years it is possible that something that would not work years ago could work now. While a veteran on the team might not make the suggestion because they know it did not work in the past, the new member may not have knowledge of the previous failure and could bring an idea up that otherwise would go by the wayside. However, it is important for the team to not forget the failures of the past in this case to make sure that they incorporate what they learned previously if they were to try an idea
The clarity clause ensures that the communication between members will be as precise and explicit as possible. Directives and knowledge can be derailed quickly when people do not understand what is actually being asked of them or what is being discussed. As Mitch Leslie (2004) states in Science Magazine, acronyms can smooth communication if you are in the know but it often befuddles the uninitiated of the group. Using acronyms or jargon within our meetings could cause any member of the team to lose comprehension of what is being discussed or asked of them. To minimize this we will try to use as direct language as possible and also keep an open policy on asking questions when someone does not understand what is being discussed. By making sure the discussed information will be provided completely and accurately we will prevent misunderstandings and misinformation from being passed along to others, especially …show more content…
By incorporating this we will make sure that we are not dismissing a question or suggestion from a team member even if it may be outside the box or naïve. With there being people on the team with many years of experience and some with virtually no experience there will be comments and ideas that are brought up that could be easily dismissed by some because of known history or previous attempts at a project. If this is allowed to happen it could stifle team members into a hierarchical mum effect which Bisel et al discusses in the Journal of Business Communication (2012) as a subordinate not speaking up or about something because they are afraid that they will damage their image or relationship within the team. With this being a new team and other changes that have happened over the years it is possible that something that would not work years ago could work now. While a veteran on the team might not make the suggestion because they know it did not work in the past, the new member may not have knowledge of the previous failure and could bring an idea up that otherwise would go by the wayside. However, it is important for the team to not forget the failures of the past in this case to make sure that they incorporate what they learned previously if they were to try an idea