One of the greatest challenges in public administration is ensuring that the actions from government agencies are consistent with the wishes of citizens and the “ethic code” is generally in the eye of the beholder when it comes to the fulfilling of expectations and the effectiveness of certain managements. Identifying an appropriate standard of behavior and acting consisting with it, sometimes exacerbates an already demanding affair (Martinez, 2009). There are many responsibilities of the new manager, one of the most important is to assure he properly obtains the background of the agency. This information can be based on prior information obtained about any potential or actual problems the department was facing prior to accepting responsibility.
…show more content…
It is also required to execute a complete profile that involves competence when displaying expectations of duties. Therefore, according to Professor Sandford Borins from The University of Toronto, a prompt reconceptualization of the “public responsibility” term is necessary, and even though it cannot be described in a sentence, he provides a few ideas such as the government is intended to supply high quality services that offer a value to citizens, as well as the management’s evaluation should be rewarded based on performance. These qualities form an overall framework for the level of competence which should be held by every individual performing a public (or private) duty. Therefore, the concept of competence involves delivering an efficient response to the public’s issues, which means striving to keep a clean and honest management. The principal duty of the Public Manager mentioned in the case of study is to undertake the proper actions to address the affairs expressed by the citizens (Starling, …show more content…
Either in the way of formal, informal, external and internal evaluations, and these measures must be applied to the current administrative management. This needs to be done to clarify any unclear deed undertaken by the organization in regards to solve the encountered concerns. Before utilizing any means of the administrative process such as a judicial review, it is fair and proper to discuss the subjects among the internal organization. The disputes mentioned in the case of study refer to a direct example of unethical behavior allegedly carried out by the internal staff of the Public Service Department. Among the many written complaints received from citizens, there were three main cases that caught the new manager’s attention. The first referred to an apparent case of internal management of influences to set the civil examination scores of veterans in such a way that they are placed in a disadvantaged position, when it was officially known that veterans were given some degree of preference in these appointments. The second case referred to another management of internal influences to place employees in preferential positions after a process of layoff, placing certain individuals in advantage while disfavoring others. And the third case makes reference to a funds misuse carried out by the administration in regards to
It is also required to execute a complete profile that involves competence when displaying expectations of duties. Therefore, according to Professor Sandford Borins from The University of Toronto, a prompt reconceptualization of the “public responsibility” term is necessary, and even though it cannot be described in a sentence, he provides a few ideas such as the government is intended to supply high quality services that offer a value to citizens, as well as the management’s evaluation should be rewarded based on performance. These qualities form an overall framework for the level of competence which should be held by every individual performing a public (or private) duty. Therefore, the concept of competence involves delivering an efficient response to the public’s issues, which means striving to keep a clean and honest management. The principal duty of the Public Manager mentioned in the case of study is to undertake the proper actions to address the affairs expressed by the citizens (Starling, …show more content…
Either in the way of formal, informal, external and internal evaluations, and these measures must be applied to the current administrative management. This needs to be done to clarify any unclear deed undertaken by the organization in regards to solve the encountered concerns. Before utilizing any means of the administrative process such as a judicial review, it is fair and proper to discuss the subjects among the internal organization. The disputes mentioned in the case of study refer to a direct example of unethical behavior allegedly carried out by the internal staff of the Public Service Department. Among the many written complaints received from citizens, there were three main cases that caught the new manager’s attention. The first referred to an apparent case of internal management of influences to set the civil examination scores of veterans in such a way that they are placed in a disadvantaged position, when it was officially known that veterans were given some degree of preference in these appointments. The second case referred to another management of internal influences to place employees in preferential positions after a process of layoff, placing certain individuals in advantage while disfavoring others. And the third case makes reference to a funds misuse carried out by the administration in regards to