Case Management Supervisor With Human Options
I am excited by the opportunity to work as a Case management supervisor with Human Options. My interactions with Human Options team members, a review of the website, annual reports and documentation helped me form the beginnings of my action plan. However, it will be adapted as I gain institutional knowledge.
• As a Case Management Supervisor, I would aim to gain an understanding of the core metrics for the effective performance of Human Options. Comprehensive metrics would consist of both quantifiable and qualitative measures. Some potential indicators are:
• What percentage of domestic abuse survivors reach out to Human Options depending on the catchment area identified by the organization and in coordination with the organizations …show more content…
My role as a supervisor is to attain a state of optimum pertaining to these factors, through continuous and hands-on process of ideation, implementation, learning and un-learning process.
• As a supervisor I would seek to optimize our available resources to promote our mission of providing a safe haven and life changing programs to help individuals who have experiences violence and homelessness, their children and families to rebuild their lives- and work with the community to break the cycle of domestic violence.
• Following the determination of the key indicators, I will work with senior management to implement change to the existing organizational processes, increasing effectiveness of functions such as operations, logistics, crisis intervention, program administration, direct supervision, quality assurance checks, feedback mechanisms and so on. However, I am cognisant of the fact that some of these aspects may be beyond my control. In such situations I will seek to present my point of view or to understand the counter point of view, keeping in mind the best interest of the …show more content…
This can be implemented by designing policies and services in such a manner that we aim to meet the clients where they are and not re-traumatize them. Some steps to be taken include conducting pre-intake screening for domestic violence only and do not ‘screen out’ for mental health issues, have a standard medication policy for all and discuss the same with the survivors, while conducting support groups discuss range of responses people have to trauma, including physical and mental health symptoms.
• Create opportunities for survivors to discuss their responses to trauma. This can be achieved by discussing with the survivor how the abuse has changed him/her, any thoughts that are of concern, impact of domestic violence on emotional and mental health, discuss how one’s emotional response to domestic violence can affect how they respond to their children and offer strategies for noticing and addressing these concerns.
• Offer resources and referrals to survivors. This can be achieved by discussing the process of healing from abuse and trauma, develop culturally relevant and community-based referrals and provide linkages for them to be able to advocate for themselves and teaching new strategies like ground techniques and relaxation exercises
• Self-reflective practice training for case managers. Also training opportunities for mindfulness practice and Wellness Recovery Action Plan (WRAP) can