Systems and Operations Management Mercedes Benz Essay

9157 Words May 21st, 2013 37 Pages
Systems and Operations Management
Mercedes Benz
Analysis of the competitiveness of operations management

Abhijeet Ghosh, A4060514, MBA Intake 14 (Group B)
London School of Business and Finance

Table of Content

Executive Summary & Introduction 3
Product and Services 3
Task 1: Operations Management 4
Operations Strategy 4
Process Design 4
Body Shop 5
Paint Shop 6
Assembly 7
Just in Time 8
Quality Management 8
Innovation and Improvement 9
Supply Chain Management 10
Task 2: Integration of Information system 12
Business Integration Server 13
Task 3: Job Design 14
Lean Manufacturing 14
Conclusion 15
Appendix 16
Reference 18

Executive Summary and Introduction
Mercedes-Benz is a division of the German
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Team members in the Energy Center work around the clock in three shifts to make sure that they have all the electricity, natural gas, compressed air, and various waters used in the manufacturing process. The energy required at full production is approximately 42 million watts.
The Body consists of the raw metal structure that “surrounds” the passengers. It is also referred to as the “passenger safety cell." The body parts are manufactured off-site in the form of stamped (pre-formed) sheet metal that are then welded together in separate, close-tolerance, robotic stations to produce sub-assemblies that are subsequently precision-positioned and further robotically combined, aligned, and welded into a metal “shell” that forms the basis of the automobile.’ (Mercedes-Benz U.S. International, Inc. 2013)
Process Design
MBUSI assembles the M-Class under a single roof in three primary shops: the Body Shop, the Paint Shop, and the Assembly Shop. Management developed the assembly process with a clean-slate approach, yet always with an emphasis on innovation, quality, and safety. Members of the team wrote their own standard methods and procedures (SMP) manual based on the very best industry techniques. The SMP manual, a master list of every station’s step-by-step processes, standardizes the assembly process to achieve the highest levels of efficiency, quality, and consistency. Applying the SMP requires that MBUSI continually measure and benchmark

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