Essay on Quality Management

5502 Words Oct 2nd, 2015 23 Pages
CHAPTER 4
QUALITY MANAGEMENT, ETHICS AND CORPORATE SOCIAL RESPONSIBILITY

This chapter discussed the ethics violations that are common in today’s workplace such as insider trading, accepting gifts from supplier and hiring a friend or relative instead of a more qualified applicant. Few people are willing to defend unethical behaviour, and for the most part, business and industry operate within the scope of acceptable legal and ethical standards. Ethical behaviour is particularly important in a total quality setting in which trust, integrity, and values figure prominently in everyday human interactions.

DEFINITION AND OVERVIEW OF ETHICS

Ethics is about doing the right things within a moral framework. It is the practical application
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This is because; many businesses tend to focus on profit making rather than any other thing. Organizations can either help relieve the pressure, thereby making it less difficult for their personnel to behave ethically or create an environment that increase the pressure, thereby guaranteeing unethical behaviour.

Factors that can contribute to the unethical behaviour:

1. Failing to make ethics part of the organization’s core values – An important component of an organization’s strategic plan is a statement of core values. Failing to make high ethical standards means approving unethical doings in the company.

2. Failing to set a consistent positive example – In setting ethical standards, the management must be consistently reinforced it in order for their employees to follow those standards.

3. Putting personnel in “ethical” corners – Management personnel who forcing their employees to do their jobs just to meet the deadline will almost surely produce unethical behaviour.

4. Failing to adopt, deploy, and enforce a corporate code of ethics – Ethical behaviour is a core value of an organization, and they must adopt, deploy and enforce a corporate code of ethics that provide guidelines for their personnel and employees.

5. Applying unrealistic pressure – As the globalization of competition continues, organizations are under increasing pressure to perform at high levels. This is why continual improvement is a foundation

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