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This concept is documented in literature (Beer et al 1990, Mezias & Glynn 1993, Savolainen 2000) and visible in the critical part ‘leadership’ takes in the EFQM Excellence Model as a primary enabler.
Relationship between TQM and BE
The stated objective of the EFQM is to supply organisations with a framework that ideally represents a BE philosophy that can be applied in practice to all organisation irrespective of geography, size or business stage (Adebanjo 2001). The pursuit of BE provides a dynamic goal for management in its efforts to improve quality. Savolainen (2000) proposes quality as a natural managerial ideology to attain BE as fundamentally, ‘quality’ within an organisation has the same meaning as ‘innate excellence’ and implies the highest standards. BE and TQM share the common directive of aiming to provide the best for the customer, a construct that has become the fundamental business argument and legitimacy for driving quality initiatives (including the EFQM Excellence model) throughout …show more content…
& Robson, A. 2000, ‘Impact of leadership and senior management commitment on business excellence: An empirical study in the North East of England’, Total Quality Management & Business Excellence, vol. 11, no. 4-6, pp. S399-S409.
• Quinn, R.E. & Spreitzer, G.M. 1997, ‘The road to empowerment: seven questions every leader should consider’, Organisational Dynamics, Autumn, vol. 26, no. 2, pp. 37-51
• Savolainen, T. 1994 Quality management: a conceptual examination and a case study of the development of a quality management system in a company, Jyvaskyla School of Business and Economics, 93, University of Jyvaskyla, Finland.
• Savolainen, T. 1997 Development of quality-oriented management ideology: a longitudinal case study on the permeation of quality ideology in two family-owned manufacturing companies, Jyvaskyla Studies in Computer Science, Economics and Statistics, 37, Dissertation, University of Jyvaskyla, Finland.
• Savolainen, T. 2000, ‘Leadership strategies for gaining business excellence through total quality management: A Finnish case study’, Total Quality Management & Business Excellence, vol. 11, no. 2, pp. 211-226.
• Sosik, J. J., & Dionne, S.D. 1997, 'Leadership styles and Deming's behavior factors', Journal of Business and Psychology 11, 4,
Relationship between TQM and BE
The stated objective of the EFQM is to supply organisations with a framework that ideally represents a BE philosophy that can be applied in practice to all organisation irrespective of geography, size or business stage (Adebanjo 2001). The pursuit of BE provides a dynamic goal for management in its efforts to improve quality. Savolainen (2000) proposes quality as a natural managerial ideology to attain BE as fundamentally, ‘quality’ within an organisation has the same meaning as ‘innate excellence’ and implies the highest standards. BE and TQM share the common directive of aiming to provide the best for the customer, a construct that has become the fundamental business argument and legitimacy for driving quality initiatives (including the EFQM Excellence model) throughout …show more content…
& Robson, A. 2000, ‘Impact of leadership and senior management commitment on business excellence: An empirical study in the North East of England’, Total Quality Management & Business Excellence, vol. 11, no. 4-6, pp. S399-S409.
• Quinn, R.E. & Spreitzer, G.M. 1997, ‘The road to empowerment: seven questions every leader should consider’, Organisational Dynamics, Autumn, vol. 26, no. 2, pp. 37-51
• Savolainen, T. 1994 Quality management: a conceptual examination and a case study of the development of a quality management system in a company, Jyvaskyla School of Business and Economics, 93, University of Jyvaskyla, Finland.
• Savolainen, T. 1997 Development of quality-oriented management ideology: a longitudinal case study on the permeation of quality ideology in two family-owned manufacturing companies, Jyvaskyla Studies in Computer Science, Economics and Statistics, 37, Dissertation, University of Jyvaskyla, Finland.
• Savolainen, T. 2000, ‘Leadership strategies for gaining business excellence through total quality management: A Finnish case study’, Total Quality Management & Business Excellence, vol. 11, no. 2, pp. 211-226.
• Sosik, J. J., & Dionne, S.D. 1997, 'Leadership styles and Deming's behavior factors', Journal of Business and Psychology 11, 4,