The most common perceptual errors I have experienced are representativeness, halo/horn effects, and availability biases. For representativeness, I currently work for the Employment Development Department (EDD) as a Student Assistant. I was assisting one of the clients over the phone about a tax assessment. When I finished the case with the client, she thanked me numerous times for assisting her throughout the entire process in the tax assessment, and how I was not like the other employees. She mentioned that based on her past experiences, she assumed all EDD employees were rude, uncaring, and unresponsive, in example, the employees not picking up or returning her phone calls and messages. I responded how the auditors might have been busy in
