Operations Management At Zappos. Essay

1877 Words Nov 16th, 2015 null Page
Operations Management at Zappos Zappos is a very unique organization that provides a different perspective on operations management. Zappos is an organization that sells shoes, clothes, and other fashion accessories available through an online website. The organization was first founded in 1999 by Nick Swinmurn who would eventually partner with Tony Hsieh, who is currently the CEO of Zappos (Hsieh, 2013). It would take the company many years and many sacrifices before it would be considered a successful company and have proof in its profits (Hsieh, 2013). Zappos is known for speedy delivery of a good product that can be returned for any reason. They actually encourage you to order more than one pair and just send back what you do not like after you try it on (Hsieh, 2013). Zappos is also known for having amazing customer service and very happy employees. The Zappos vision is to make customers and employees happy (Pontefract, 2015). This vision goes further than just the Zappos organization; Zappos works with other companies to help instill this type of work environment (Michelli, 2012). Tony Hsieh is the CEO of Zappos and Zappos is more than a job to him; it is his passion (Michelli, 2012). Hsieh started his career with the creation of a company, Link Exchange, which was a company that was successful in running banner advertisements across websites that sold to Microsoft in 1998 for $265 million (Pontefract, 2015). Hsieh and his partners invested that money into many…

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