Nestle Erp Essay

4453 Words Jan 20th, 2016 18 Pages
2010
INFORMATION MANAGEMENT PBSA 823 Chicken Run Group Assignment
Lecturer: Mr. J. C. Coetzee
9/18/2010

Nestlé struggles with Enterprise Systems

CRITERIA FOR MARKING MBA-ASSIGNMENTS 1 | Meeting the objectives of the assignmentThe extent to which: | 60 | | *1.1 | the assignment was understood and answered comprehensively | 10 | | *1.2 | independent (own) thought is reflected | 10 | | 1.3 | insight in the topic was demonstrated | 10 | | 1.4 | logical, systematic thought and reasoning is demonstrated | 10 | | 1.5 | quality research (literature study and / or empirical work) was done | 10 | | 1.6 | conclusions are logic, meaningful and substantiated | 10 | | 2 | Presentation and
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Although Nestlé is a global company with production facilities in 80 countries, they were lacking standard business processes and each business unit operated almost independently. This created problems and Nestlé was not as competitive as they wanted to be.
The arrival of Jeri Dunn as CIO was meant to integrate the company to operate as a single minded e-business. The implementation of solutions didn’t always solve the problems. The following issues are discussed: * IT processes and functions that were either conducted properly or poorly * key considerations to align IT strategy with overall business strategy * the reasons why Nestlé encountered problems when ERP was introduced * management, organizational and technological factors that contributed to those problems
A few other issues not related to the Nestlé case study are also under discussion and covers cybercrime and also the King III report which in essence is the South African version of the American Sarbanes-Oxley Act that regulates the way business is to be conducted, including information technology which is now also regarded as an integral part of a sustainable business.
The conclusion of this report is that standard business processes, in specific KMS or knowledge management systems can be beneficial to an organisation, ensuring a sustainable and profitable future.

LIST OF ILLUSTRATIONS
Picture 1: Jeri Dunn, CIO of Nestle

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