The clients of ICS MLTC (Independent Care System Managed Long-term Care) plan are solely client with significant physical disabilities or chronic illness. These clients are low-income adults with physical disabilities and chronic conditions, who are eligible for nursing home level care and Medicaid benefits. The clientele of the MLTC plan are individuals that come from various racial and religious backgrounds that faced daily disabilities. The Independence Care System Medicaid managed long-term care plan help members with dental care, eye exams, medical supplies, physical therapy, transportation and assistants with wheelchair repairs. When members first joined ICS community MLTC, the problem they faced was not being in the comfort of their
