Case 5-37: Miller Manufacturing Company

Decent Essays
Case 5-37: Page 280
Miller Manufacturing is a company that makes products for people who loves mountain bikes. Mountain bikes are used for doing cross-country biking and or climbing. Miller company makes that happen in this competitive world that we live in. They try to make their products to be fair and cost efficiency. When management began to tighten their standards, they tend to start having negative behavior and feedback. The workers will start to wonder if their jobs are being jeopardize. According to C.E. Davis and E. Davis, standards are expectations which are rules, characteristics, and guideline that define a particular level of performance. (Davis & Davis, 2014) Workers are required to follow rules in any business. Management will notice job performance and that the workers are following the protocols.
The impact of tightening standards will also cost negative attitudes and work performance to go lacking. You will find that some
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The key to this is communication. If the staff doesn’t understand why something is going on then you may begin to get negative feedback. Communicating with the staff is vital thy just may give feedback that could be helpful the company.
Kate along with the others on the management team and some of the workers could have help set the new standards. That way everyone will be on the same page and not feeling like they have been left out. Kate and management could have discussed over her findings and then they could have come up with a plan. Once they have done that they could then presented to the representatives for the workers to present to them. Communication is the key.
Everyone input should matters. This should not have been a one-person decision. You should look at the responsibility that Kate has taken on. Sometimes people don’t realize that they need help until it’s too

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