Mercy Gilbert Medical Center Interview Summary

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Mercy Gilbert Medical Center (MGMC) in Gilbert, Arizona is the focus facility of this interview summary. An interview was requested from a “Clinical Architect” from MGMC and the focus was on the newly implemented charting system and all that went along in that process. Some points of discussion were on software issues, security problems, interoperability dilemmas, and government regulations.
Background
Mercy Gilbert Medical Center opened in 2006 and houses 198 beds complete with an Emergency Room and a Level II Labor and Delivery. It also specializes in,”...a complete range of care back by the depth of expertise of heart, neurology, orthopedics, and surgery services ("Emergency Services," n.d., p. 1). MGMC also holds several substantial awards. It carries the No. 1 Healing Hospital in the Nation, the Distinguished Hospital Award for Clinical Excellence in 2013, and
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She is an Alumni of Grand Canyon University with her Master’s in the Science of Nursing with an emphasis in Health Care Informatics. At MGMC, she is the Clinical Architect for the Cerner system. This title enables her to tailor the system to the needs and wants of the staff along with the knowledge to troubleshoot. She started her nursing career in labor and delivery as a staff nurse and worked her way thru school and her job gradually evolved into running the documentation systems in two sister hospitals. She has taken on user training classes, interacts with vendors, assists with the security components and runs audits on the system. Anything that comes up with the system (questions, problems, password resets, etc.), she is the individual that is held accountable for these issues.
The Cerner Millennium system that was recently implemented was done throughout the whole hospital last May. This was a huge conversion that impacted each and every unit, on every floor. Debbie illustrated that Cerner is one system with many applications. For

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