Essay about Master Plan

1773 Words Oct 31st, 2015 8 Pages
Four season 53, properties and 24 countries
Consistently exceptional services
High quality personalize services “maximize value of the time”
Issue:
Learning from hotel in France are applicable to apply for other locations
New strategy of overseas growth
Performance:-
Generally operate mid-size hotel and resort (instead of owning)
Performance review from 1996 t0 2K
Compounded revenue growth 22% per annum
Operating margin growth from 58.8% to 67.9%
RevPAR 32% higher than US Com ang 27% higher than European players
Management structure and team
Structure:-
General manager is overall responsible for single property, variable portion 30% of base salary
Profit 50% weightage
Service quality:- 25 % wt
People measures: - 25 % wt
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Physical Renovation:-
Preserving essence and making it contemporary
Structural adaptation to American safety standards and local law, right to light?? Different corridor for food and trash
Becoming French employer
Maintaining local tax policies, employee work week (35 hr), unemployment and retirement benefit
Managing with Union culture (Canadian experience helped to deal with the context)
Coping strong anti-termination law (first counseling and strong documentation)
National and organizational culture:-
Greatest difficulty to make middle and front line manager accountable
Difficult in giving counseling and feedback
Coping up with strong tendency to refer things to the boss
Involving operational managers for resolving the issues
Saint Thomas the skeptics:-
Difficulty in molding French’s in four season’s culture
More differences
Monochromic vs polychromic
Coping French emotional way of doing the things
Copoing french “Logic of honour” (Exhibit 8)
Problem in reducing lay off (head count)
Apple and orange:-
Un Boss Franco- Francais:-
Le Calvez as General manager (go extensive experience of working at four season exp The Pierre in New York and basically a French Man.
Task force
35 people to support Le Calvez
Task force set up the norm, listen problem and communicate right information to all, squash rumors esp of cultural

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