Kjsaksa Essay

11024 Words Apr 23rd, 2016 45 Pages
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REV: JANUARY 8, 2003

ROGER HALLOWELL
DAVID BOWEN

op yo CARIN-ISABEL KNOOP

Four Seasons Goes to Paris:
“53 Properties, 24 Countries, 1 Philosophy”
Europe is different from North America, and Paris is very different. I did not say difficult. I said different.
— A senior Four Seasons manager
In 2002, Four Seasons Hotels and Resorts was arguably the world’s leading operator of luxury hotels, managing 53 properties in 24 countries and delivering what observers called “consistently exceptional service.” For Four Seasons, that meant providing high-quality, truly personalized service to enable guests to maximize the value of their time, however the guest defined doing so.

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Four Seasons Goes to Paris: "53 Properties, 24 Countries, 1 Philosophy"

Management Structure and Team

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Structure A general manager responsible for supervising the day-to-day operations of a single property oversaw each Four Seasons property. General managers had a target bonus of 30% of base compensation. A quarter of the bonus was based on

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