SCENARIO 1
On a Wednesday afternoon, during lunch as the service users were being served, a particular black woman asked for a sandwich, and the line manager who happen to be the one servicing in front, picked up the sandwich and threw it at the woman, the woman said “ do not throw food at me, I am not a dog” the line manger got out to confront the woman(a service usher) and said get out, u are bared” the woman said y? because I told you not to throw food at me. The line manager stood in front of the woman and said come on then do me, and the rest of the service ushers who were white surrounded the black woman shouting in her face, come on then do something. I came out and told my line manager to please go back in as she was acting unprofessional, …show more content…
If managers are not able to make this contribution, then what value are they adding? The only ultimate justification of manager’s existence is the improvement of the work of their subordinates. In this way they are expected to develop relationships and environments that enable people to work together and respond to change, such ‘Joint performance involves having common goals, common values, the right structures and continuing training and development. (Drucker 1988:75)However the degree to which the manager is able to engage with and respond to emotions in supervision is essential but whereby the boundary is weak it is likely to result in the manager focusing on demands, expectations and outputs with little willingness to see the world from the subordinates point of view, particularly in relation to the emotional impact of the work. Factors affecting the boundaries here are likely to include an interrelationship …show more content…
The overall manager whom I
On a Wednesday afternoon, during lunch as the service users were being served, a particular black woman asked for a sandwich, and the line manager who happen to be the one servicing in front, picked up the sandwich and threw it at the woman, the woman said “ do not throw food at me, I am not a dog” the line manger got out to confront the woman(a service usher) and said get out, u are bared” the woman said y? because I told you not to throw food at me. The line manager stood in front of the woman and said come on then do me, and the rest of the service ushers who were white surrounded the black woman shouting in her face, come on then do something. I came out and told my line manager to please go back in as she was acting unprofessional, …show more content…
If managers are not able to make this contribution, then what value are they adding? The only ultimate justification of manager’s existence is the improvement of the work of their subordinates. In this way they are expected to develop relationships and environments that enable people to work together and respond to change, such ‘Joint performance involves having common goals, common values, the right structures and continuing training and development. (Drucker 1988:75)However the degree to which the manager is able to engage with and respond to emotions in supervision is essential but whereby the boundary is weak it is likely to result in the manager focusing on demands, expectations and outputs with little willingness to see the world from the subordinates point of view, particularly in relation to the emotional impact of the work. Factors affecting the boundaries here are likely to include an interrelationship …show more content…
The overall manager whom I