The importance of patient-and family-centered care cannot be underestimated. Its core concepts of dignity, respect, proper information sharing, encouragement of patient participation, and collaboration can help improve patient satisfaction and safety. This paper will examine and identify the lapses in patient care in the case study of Jill. It will also address ways the health care system can be redesigned to illustrate patient-family-centered care, how providers in the case study can improve patient care, and it will describe how Jill’s experience relates to the core concepts of the IPFCC, red flags in regards to Jill’s case, and how patients can be involved in their own care.
Lapses in patient care
There are many lapses in patient care in Jill’s case study with the major culprit being Dr. Smith’s office. Dr. Smith Jill’s new neurologist declined Jill’s medical records upon Jill’s first appointment and decided to keep refilling her medication without looking at her medical history. This dismissive behavior should have alerted Jill as to the type of care she would be receiving from Dr. Smith’s office in the future. Jill’s condition is a …show more content…
If Jill’s physicians followed the core concepts illustrated in Patient-and family-centered care they would have been able to provided Jill with safe care. According to an article from the learn library “Several studies on adverse events and incidents have shown that positive outcomes in the quality of patient care have been associated with effective interprofessional communication” (Busari, Moll, Duits, 2017). If Jill’s providers would have collaborated with each other and the patient, Jill would have received her medication in a timely manner and an adverse event would not have come into