Lean Six Sigma

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Lean Six Sigma, or LSS, is the combination of two separate management techniques: Lean and Six Sigma. Lean management focuses on disregarding waste, variation, and non-value adding tasks. This technique is meant to optimize improvement and customer focus through material and information flow.
Six Sigma is the “second” part to LSS and can only be applied after a Lean commitment has been implemented. Six Sigma is “uniquely driven by a close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving and reinventing business processes” (2000.Pande, Neuman, and Cavanagh). This portion of LSS consist of a five phase approach (define, measure, analyze, improve, and
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The guidelines and principles can be used to optimize communication and processes in municipal governments. Executing the LSS method results in increased efficiency, higher quality, and better customer service. But before anyone can truly realize the benefits of LSS, they need utilize a Lean Six Sigma Black Belt.

A LSS Black Belt is an individual highly trained in the process and who has gone through rigorous training in development, organizational leadership, communication, planning, team management, and system analysis. These individuals help impartially evaluate processes and identify where improvement is needed.

The greatest benefit of LSS has to be its ability to increase efficiency. LSS Master Black Belts are trained to examine every process in a workflow for weakness that can be diminished to achieve optimal efficiency in terms of time and resource allocation. In order for LSS to be successful, each part needs to operate at its maximum potential to achieve the best results. It has been proven that LSS has measurably increase efficiencies in process both large and
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LSS is a program that calls for a cultural shift in the way an organization thinks and operates. There is believed to be eight steps to a successful lean six sigma implementation.

The first step is creating a burning platform; an organization needs a valid reason for deciding to use LSS. Without this step there seems to be a lack of motivation to implementing a continuous improvement plan. Understanding the LSS process and how it address problems is part of this step. The next step is putting resources in place. Hiring the right resources is a critical part of any business. All resources must be able to work together as a team and be invested to carrying out initiatives.

Step three would be to teach the Methodology. For LSS to last for a lifetime, organizations need to train their members to be influential change agents. It’s up to the LSS Belts and skilled mentors to increase an organizations knowledge on the mythology. Step four is to prioritize activities; activities must be assessed to ensure they are meeting the expectations of the organization’s

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