ILM3 Management: Understanding how to motivate to improve performance

2396 Words Oct 13th, 2013 10 Pages
Understand the factors that influence motivation levels in the workplace
We can define motivation as the desire and willingness to do something and the inner force that helps individuals achieve their goals. Understanding what motivates employees and what employers can do to motivate their employees has been the focus of research for many years. This is mainly because motivated employees can provide an organisation with a distinctive advantage and a competitive edge and by being more productive they can help the organisation thrive and survive. In a public service organisation such as West North West Homes we would expect staff to be motivated partly by the desire to have a positive impact on others. Someone working within a sales team
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If a person’s job role is not in natural fit with their intelligence style they may lack motivation and become disinterested in their role. In organisations such as WNWHL we pride ourselves on putting the customer first and going the extra mile. If employees were fitted into roles within the organisation which were not of their calling the company ethos may go out of the window which would have a negative impact on the organisation as a whole. If a customer had a bad experience with a representative of WNWHL this would make it harder for other representatives of the company to get the customer to engage. This would then have a negative impact on a team as other team members may feel they are having to over compensated for someone who isn’t ‘pulling their weight’. This could lead to stress and disharmony within a team which in turn could affect other productivity and motivation, affecting the overall performance of the organisation.
Understand how a theory of motivation can be used to improve performance levels
Maslow (1943) put forward the ’hierarchy of needs theory’ which saw human needs in a form of hierarchy, ascending from the lowest to the highest. He argued that the lower level needs had to be satisfied before the next higher level need and once one set of needs is satisfied, this kind of need ceases to be a motivator. The five needs are:
• Physiological needs – These are the most basic human needs which are important

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