Group Communication: Case Study

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1. Describe an audience (an individual or a group) with whom you find it difficult to communicate. Explain the problems you have in communicating with this audience. What are the needs, concerns, and expectations of this group? Having read Chapter 4, how might you take these needs, concerns, and expectations into consideration more successfully with this audience?
I provide technical support under the clinical trial environment. Speaking to elderly – both Japanese and non-Japanese patients can be challenging because of their limited technical background and some of them have hearing issues.
Older patients are considered to be non-expert audience as textbook explained. According to Walker (2015), “Nonexpert audiences may be the most difficult

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