The central service of the library remains providing information to the public. This can be through book on the shelf or digital resources that the library, or library system, has bought into so that the card holding public may use the resource. The goals of libraries and those who work within them are generally for the public’s good, but there are obstacles that are faced by some who are unable to meet all of the requirements needed to obtain a library card. Proof of residence in the city or township where the application is being submitted is generally required for free access to the facilities. For those who do not have a permanent address, or any address, this can be an issue. In some cities a membership fee may be paid to bypass the address requirements but this can …show more content…
Librarians are tasked with taking a patron from point A, their question, to point B, an answer to the question or resources that will provide the patron with further knowledge. Between these two points, librarians should not allow personal biases or beliefs to influence the process by which information is provided. Personal experience on the part of the librarian may provide insight for the patron, but it should not take the place of impartial resources and aids. It is not the business of the librarian understand the reasoning behind a patron’s query, nor is it their responsibility. Confidentiality is an underlying value of a library especially in regards to intellectual freedom. Those who seek knowledge should be able to do so without fear of falling into trouble with forces existing outside the library space. This creates a sphere of safety for patrons asking for information regarding deeply personal matters, or for subjects that are taboo to the general public. Knowing they will not be judged and that the information they seek will be kept confidentially gives patrons the confidence to enter the library and utilize facilities and information that may have previously been intimidating. For all of this to occur, libraries must reach out to the communities in which they reside in new and engaging ways so that this safety space becomes