Emotional Labor is a context linked to Emotion and Mood studies. Emotions are described by Robbins, S. P., & Judge, T. (2016) , as “intense feelings directed at someone or something” and they can be targeted to an specific event (p. 98). Moods, on the other hand, tend to be longer lasting. Moods are less intense than emotions and can be caused by any specific event or object (Morris, 1989). Furthermore, emotions and moods are intertwined pleasant emotions are more associated with positive moods and unpleasant emotions are with negative moods, and both can occur independently or concurrently and when combined these responses are referred to as affect. Affect is a term used to describe a person's feelings and experiences, emotions and moods
