When dealing with a service user it is very important that particular attention is given to use of communication skills. Communication skills are very important whilst administering care to service users as it helps to gain their trust and co-operation. Many people today believe communication is a verbal action, which is correct but within society today it is no longer the primary method, as verbal communication is only 7% whereas nonverbal communication is 93%. (Nonverbalgroup.com, 2014) This evidently shows how important it is that health professionals are fully aware of the nonverbal signs that they themselves are given out and what the consequences of these might have on the client. I am going to discuss the following communication skills
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A smile is often enough to show her that you care and want to be there. Within non verbal communication there are many different skills that can be used to engage with the service user.
Firstly there is active listening which plays a very significant role. It not only involves listening to what the person is verbally saying but a whole range of communication aspects. There are different aspects of listening within communication, the first being linguistic listening whereby this is the words and phrases used by the service user. Then there is the Paralinguistic aspect which involves the pitch, timing and volume used, these can help to emphasis their words. Lastly there is the non verbal aspect which is to me the most important, as any carer can learn a lot from someone 's body movements. This is vitally important when working with someone with dementia as this is believed to be the most important as the service user may suffer speaking verbally , so this can sometimes be the key to communication. Active listening is about showing the person that you care and that you want to be there, so it 's important that the carer listens attentively to all the …show more content…
People with dementia often find it hard to remember and understand basic everyday facts such as the date, names of people or simply of where they are. When questioning the service user I tend to use closed questions such as ‘Would you like some tea?’. This proves to be most effective, as those who suffer from dementia will find it hard to process more lengthy or multiple questions after one another. It is important to have patience whilst waiting for a response as it may take time for them to process what you have asked and if they don’t respond try to reword the question in a more suitable and simpler format that may help them to understand. From my own experience I have found that by pointing to the specific object that I am talking about or even through flashcards is good to help them recognise what I am asking. When talking to the service user I feel it 's important to use appropriate language. This can be in relation to bad language, slang words, terminology used or dehumanising them use words such as 'pet ' this can make them feel degraded. Also through use of laughter i find this helps to encourage good communication as it brings me and the service user closer together allowing her to confide with me. Also if I 'm talking to the service user with the day room where there is other residents I feel it 's important to include others around us to
A smile is often enough to show her that you care and want to be there. Within non verbal communication there are many different skills that can be used to engage with the service user.
Firstly there is active listening which plays a very significant role. It not only involves listening to what the person is verbally saying but a whole range of communication aspects. There are different aspects of listening within communication, the first being linguistic listening whereby this is the words and phrases used by the service user. Then there is the Paralinguistic aspect which involves the pitch, timing and volume used, these can help to emphasis their words. Lastly there is the non verbal aspect which is to me the most important, as any carer can learn a lot from someone 's body movements. This is vitally important when working with someone with dementia as this is believed to be the most important as the service user may suffer speaking verbally , so this can sometimes be the key to communication. Active listening is about showing the person that you care and that you want to be there, so it 's important that the carer listens attentively to all the …show more content…
People with dementia often find it hard to remember and understand basic everyday facts such as the date, names of people or simply of where they are. When questioning the service user I tend to use closed questions such as ‘Would you like some tea?’. This proves to be most effective, as those who suffer from dementia will find it hard to process more lengthy or multiple questions after one another. It is important to have patience whilst waiting for a response as it may take time for them to process what you have asked and if they don’t respond try to reword the question in a more suitable and simpler format that may help them to understand. From my own experience I have found that by pointing to the specific object that I am talking about or even through flashcards is good to help them recognise what I am asking. When talking to the service user I feel it 's important to use appropriate language. This can be in relation to bad language, slang words, terminology used or dehumanising them use words such as 'pet ' this can make them feel degraded. Also through use of laughter i find this helps to encourage good communication as it brings me and the service user closer together allowing her to confide with me. Also if I 'm talking to the service user with the day room where there is other residents I feel it 's important to include others around us to