Citizen Charter Essay example

20494 Words Oct 9th, 2013 82 Pages


Citizen’s Charters- A Handbook

A Publication of the Government of India
Ministry of Personnel, Public Grievances and Pensions Department of Administrative Reforms and Public Grievances New Delhi, India
Contents Sl.No. 1
The Citizen’s Charters : Indian Experience
Basic Concept, Origin and Principles The International Scene The Indian Scene Comprehensive Website on Citizen’s Charter Exemplary Implementation of the Citizen’s Charter Evaluation of Citizen’s Charter Compendium on Citizen’s Charters in Government of India Regional Seminars Capacity-Building workshops Department-Specific Workshops Information and Facilitation Counters(IFCs) Problems faced in Implementing the Charters
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The three essential aspects emphasised in good governance are transparency, accountability and responsiveness of the administration. The “Citizen’s Charters initiative” is a response to

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