Hi Sherri,
Our former boss, Chris Steffen, assumed since we were exiting the Medicare market there was no reason to auto renew a PCA provider’s contract. Unfortunately, that was not the case. The provider continued services the member and the contract processing started all over again. Due to manage lack of knowledge of covered services, the provider has gaps in the contract. The current contract is in process and one of the contracts may new to be amended.
Our former boss, Chris Steffen, assumed since we were exiting the Medicare market there was no reason to auto renew a PCA provider’s contract. Unfortunately, that was not the case. The provider continued services the member and the contract processing started all over again. Due to manage lack of knowledge of covered services, the provider has gaps in the contract. The current contract is in process and one of the contracts may new to be amended.