Btec Business Essay

678 Words Jul 17th, 2016 3 Pages
Introduction Unit 4 Effective people communication and information P2 P2 ? Describe the main employability, personal and communication skills required when applying for a specific job role. Job Role: Cooperative Sales Assistant Job Description: * Liaising with clients in all areas of sales - client interaction is vital and sales assistants working with higher priced goods will need to provide a highly personalised approach; * Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets; * Stocking, replenishing and cleaning sales areas; * Assisting with product selection; * Processing payments of various kinds; * …show more content…
This is so that the brand image of the Cooperative is kept at a high standard. Informal communication is used for talking with colleagues in spare time, on breaks etc, this will help build working relationships within the Cooperative. Non verbal and verbal communication must be used as a sales assistant in the Cooperative. Non verbal communication involves written script in a text, email or letter. This would be a text to a colleague, a letter to management or an email to a colleague. Verbal communications include telephone calls to management to call in late, video conferencing to add to staff meetings within the Cooperative and interviews with new members of staff. more.
As well as being a good speaker in person, I am also a detailed listener. I question everything that someone says so that I can take the information in effectively. This is very important as a sales assistant with the Cooperative. My presentation skills aren?t as good as my other skills, some days I am well presented but other days, normally Mondays; my personal presentation isn?t up to standards as usual. This is not accepted as a sale assistant with the Cooperative as they need to keep everyone presentable at all times. What are you doing to do about the skills you?ve got so far? If there was one thing I was to do with my skills that I?ve obtained so far then it would be to improve on my weaker areas. I would also like to keep expanding my

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