Assignment 3
Summary -
In this report, a cognitive walk-through has been conducted of a mobile app “gomoney NZ”1 which is a banking application from ANZ bank mainly used for online transactions. A non-user based evaluation method has been used for finding usability problems and determining various solutions in order to prevent them.
The primary task for a banking application is fund transfer, it can be either between users two different accounts or paying a person. In this experiment both the cases has been undertaken which reveals the lack of some user functionalities and usability defects in the app which needs to fix.
A number of tasks were predefined for the user and various aspects of difficulties faced in the path have been recorded …show more content…
Thus during execution of the tasks, there are few questions which need to be answered which for evaluating the user design and finding usability error occurrences.
Questions6 -
1 – Will the user try to achieve the right effect?
2 – Will the user know that the correct action is available?
3 – Will the user associate the correct action with the effect one is trying to achieve?
4 – If the correct action is performed, will the user see the progress is being made towards the solution of one’s task?
Q – Will the user try to achieve the right effect -
It is described that, if the user is assigned a task, he also needs to know the computing dependencies in order to full-fill execution of the task.
Q – Will the user know that the correct action is available?
From this question, it is described that a user finds the action easily if the menu is directly visible and will not be able to do tasks like “Scrolling the edge with two fingers” without proper …show more content…
Above Figure 5,6 and 7 shows the initial steps to be performed by the users upon opening the app and for finding the options for fund transfer.
Action 1 – Tap on the account which displays online account(Figure 5).
Acknowledgement – Account details and user past transactions are displayed(Figure 6).
Failure scenario - Will the user know that the correct action is available?
Problem faced, Upon clicking online account(Green box in Figure 5), the user can misjudge the correct path of execution, as user needs to transfer money, no options are seen on the screen and just users last transactions are displayed(Red box in Figure 6).
Action 2 – Click the 3 Dot menu for displaying the fund transfer option(Figure 6).
Acknowledgement – Sliding menu is displayed with desired options to be performed by the user(Figure 7).
Failure scenario 2 – Will the user associate correct action with the effect one is trying to achieve?
Problem faced, User may fail to identify the 3 dot menu shown on upper right corner of the screen will display the options for transferring the funds(Green box in Figure
Summary -
In this report, a cognitive walk-through has been conducted of a mobile app “gomoney NZ”1 which is a banking application from ANZ bank mainly used for online transactions. A non-user based evaluation method has been used for finding usability problems and determining various solutions in order to prevent them.
The primary task for a banking application is fund transfer, it can be either between users two different accounts or paying a person. In this experiment both the cases has been undertaken which reveals the lack of some user functionalities and usability defects in the app which needs to fix.
A number of tasks were predefined for the user and various aspects of difficulties faced in the path have been recorded …show more content…
Thus during execution of the tasks, there are few questions which need to be answered which for evaluating the user design and finding usability error occurrences.
Questions6 -
1 – Will the user try to achieve the right effect?
2 – Will the user know that the correct action is available?
3 – Will the user associate the correct action with the effect one is trying to achieve?
4 – If the correct action is performed, will the user see the progress is being made towards the solution of one’s task?
Q – Will the user try to achieve the right effect -
It is described that, if the user is assigned a task, he also needs to know the computing dependencies in order to full-fill execution of the task.
Q – Will the user know that the correct action is available?
From this question, it is described that a user finds the action easily if the menu is directly visible and will not be able to do tasks like “Scrolling the edge with two fingers” without proper …show more content…
Above Figure 5,6 and 7 shows the initial steps to be performed by the users upon opening the app and for finding the options for fund transfer.
Action 1 – Tap on the account which displays online account(Figure 5).
Acknowledgement – Account details and user past transactions are displayed(Figure 6).
Failure scenario - Will the user know that the correct action is available?
Problem faced, Upon clicking online account(Green box in Figure 5), the user can misjudge the correct path of execution, as user needs to transfer money, no options are seen on the screen and just users last transactions are displayed(Red box in Figure 6).
Action 2 – Click the 3 Dot menu for displaying the fund transfer option(Figure 6).
Acknowledgement – Sliding menu is displayed with desired options to be performed by the user(Figure 7).
Failure scenario 2 – Will the user associate correct action with the effect one is trying to achieve?
Problem faced, User may fail to identify the 3 dot menu shown on upper right corner of the screen will display the options for transferring the funds(Green box in Figure