Step 1, after greeting Mr. Smith, I will request him for the room key and room number, then retrieve the account in the PMS to check that the name matches the room number in the system.
Step 2, I will ask the housekeeping to check the minibar. Then, I will ask Mr. Smith if there are any further charges, such as minibar and laundry. As he has consumed the laundry service, F&B outlets, and souvenir shops, but some of the items have not been posted. Therefore, I need to call the related departments while Mr. Smith is in front of me to find out the amount to charge and then post this amount to the account. And I will collect the source documents later.
Step 3, I will print out a copy of the account and present it to Mr. Smith. Then I will explain …show more content…
Smith how he will be settling his account. If there is a mistake, I will make a correction and ask Mr. Smith for the payment method. Since Mr. Smith company is responsible for the room charges and daily buffet breakfast for his period of stay. I need to ask him to sign the master account and transfer the balance of the city ledger account. Then I will ask Mr. Smith how he will be settling for the extra account. Mr. Smith has used his MasterCard to guarantee his incidental charges, but he changed his mind to pay US currency for the incidental charges. Therefore, I will cancel the pre-authorized amount of the credit card later and process the payment in foreign currency. To process the foreign currency, I need to determine the type of currency is accepted or not. Next, I will determine the US currency exchange rate of the day. And check the cash through the specimen or currency detector. Then count the cash in front of Mr. Smith. Finally, I will calculate and change back into local currency to Mr. …show more content…
Smith with a copy of the receipt.
Step 6, I will offer additional services to Mr. Smith, such as transport arrangements or luggage storage to satisfy his
Step 2, I will ask the housekeeping to check the minibar. Then, I will ask Mr. Smith if there are any further charges, such as minibar and laundry. As he has consumed the laundry service, F&B outlets, and souvenir shops, but some of the items have not been posted. Therefore, I need to call the related departments while Mr. Smith is in front of me to find out the amount to charge and then post this amount to the account. And I will collect the source documents later.
Step 3, I will print out a copy of the account and present it to Mr. Smith. Then I will explain …show more content…
Smith how he will be settling his account. If there is a mistake, I will make a correction and ask Mr. Smith for the payment method. Since Mr. Smith company is responsible for the room charges and daily buffet breakfast for his period of stay. I need to ask him to sign the master account and transfer the balance of the city ledger account. Then I will ask Mr. Smith how he will be settling for the extra account. Mr. Smith has used his MasterCard to guarantee his incidental charges, but he changed his mind to pay US currency for the incidental charges. Therefore, I will cancel the pre-authorized amount of the credit card later and process the payment in foreign currency. To process the foreign currency, I need to determine the type of currency is accepted or not. Next, I will determine the US currency exchange rate of the day. And check the cash through the specimen or currency detector. Then count the cash in front of Mr. Smith. Finally, I will calculate and change back into local currency to Mr. …show more content…
Smith with a copy of the receipt.
Step 6, I will offer additional services to Mr. Smith, such as transport arrangements or luggage storage to satisfy his