A Case Study of Qantas Airline: the Grounded Kangaroo Essay

1945 Words Aug 31st, 2013 8 Pages
Assessment 3: A case study of Qantas Airline: The grounded kangaroo


Qantas is the world’s second oldest airline and it fall into a long-run labour dispute which once stopped the running of the company. The CEO of Qantas, Alan Joyce has taken several actions before and during the dispute. This essay will discuss the reason and the cause of such industrial relations problem. Then, to analysis and judge the industrial action of both Qantas and the labour unions with some of the management concept. In the last, possible solution and recommendation will discuss to show the benefit of management skills.

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Of cause, labour disputes occurred and consulted for over a year which also added total A$194 million cost on this lengthy dispute (Dunn et al. 2012, p26). There is an individualism requirement and an untimely plan made by Qantas which lead to a bad industrial relations, and worse management of problem solvation in the period of dispute.

Then, under the situation that the increasing oil price pushed a 18% cost in fuel bill, continuously cost would pay for labour disputes if it cannot stop as soon as possible and a big amount of money is needed to invest on the 5-year strategy (Dunn et al. 2012, p26), a gamble decision was announced by Joyce that to ground all the fleet of aircraft and to stop all the flight services over the world without any foreboding which both the unions and government were shocked. 17 head of other government stranded in Australia waiting to be taken to the skies with the Flying Kangaroo (Sydney Morning Herald 31 October 2011, p12), which made the Prime Minister, Julia Gillard be disgraced. Moreover, the dispute not only damaged Qantas, but also would influence on Australian Tourism Industries destructively. Thus, the government was force by Joyce and also had no choice but to involve in the labour dispute by handing over the dispute to Fair Work Australia (FWA) and compulsive require Qantas to restart all the operation 2 day after

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