Comm 105 - Chapter 8 And 9

Front 1

Teams

Back 1

Groups of two or more people who interact and influence each other, are mutually accountable for achieving common goals associated with organizational objectives and perceive themselves as a social entity within an organization.

Front 2

List four characteristics that are involved with the creation of a team

Back 2

1. all teams exist to fulfil some purpose
2. Team members are held together by their interdependence and need for collaboration to achieve common goals
3. Team members influence each other, although some members may be more influential than others regarding the team's goals and activities
4. A team exists when its members perceive themselves to be a team.

Front 3

List Three Distinguishing Characteristics of a Team

Back 3

1. Permanence
2. Skill Differentiation
3. AuthorityDifferentiation

Front 4

Why do informal groups exist?

Back 4

1. Drive to bond - humans are social animals
2. Social identity theory - individuals define themselves by their group affiliations
3. Accomplish personal objectives that cannot be achieved by individuals alone
4. Comforted by the mere presence of other people

Front 5

List: Advantages and Disadvantages of teams

Back 5

Advantages:

• Make better decisions
• Develop better products/services
• Create a more engaged workforce

Disadvantages:

• Process Losses: resources expended towards team development and maintenance rather than the task
• Social loafing: People exert less effort in teams than working alone

Front 6

List: Five C's Model

Back 6

Cooperating

Coordinating

Communicating

Comforting

Conflict Resolving

Front 7

List: Advantages and Disadvantages to Team Diversity

Back 7

Advantages

• Diversity: make better decisions than homogenous teams (different mental models)

Disadvantages

• Diversity takes longer to become a high performing team

Front 8

Roles

Back 8

A set of behaviours that people are expected to perform because they hold certain positions in a team and organization.

Front 9

Team Norms

Back 9

Informal rules and shared expectations that groups establish to regulate the behaviour of their members.

Front 10

Team Cohesion

Back 10

The degree of attraction people feel towards the team and their motivation to remain members.

Front 11

List: Influences on Team Cohesion

Back 11

Member similarity

Team Size

Member interaction

Somewhat difficult entry

Team Success

External Competition and Challenges

Front 12

List: Consequences of Team Cohesion

Back 12

1. Less effect on team performance when the team has low task interdependence
2. The effect of cohesion on team performance depends on whether the team's norms are compatible with or opposed to the organizational objectives

Front 13

List and Describe:

Trust Foundations

Back 13

1. Calculus-based trust - logical calculation that other team members will act appropriately because they face sanctions if their actions violate reasonable expectations
2. Knowledge-based trust - based on the predictability of another team member's behaviour
3. Identification-based trust: based on mutual understanding and an emotional bond among team members.

Front 14

Team Processes

Back 14

Interactions and activities that occur within a team as it works towards its goal.

Front 15

List: Categories of internal team processes

Back 15

• Teamwork: activities that develop teams
• Taskwork: efforts devoted to understanding task requirements

Front 16

List: Type of external activities

Back 16

• Ambassador activities: protecting team from outside pressure, persuading others to support team and lobbying for resources
• Task coordination: coordinating technical or design issues
• Scouting activity: general scanning for ideas and information about competition, market or technology

Front 17

List: Steps in Five Stage Model

Back 17

• Forming
• Storming
• Norming
• Performing
• Adjourning

Front 18

Punctuated Equilibrium Model

Back 18

Teams working under strict deadlines experience three important phases:

1. Initial meeting

2. Midpoint transition

3. Period close to the endpoint

Front 19

List: Two Ways Virtual Teams differ from Regular Teams

Back 19

1. Not usually co-located
2. Members depend primarily on information technologies rather than face to face interaction to communicate and coordinate work effort

Front 20

List: Constraints on Team Decision Making

Back 20

1. Time Constraints
2. Evaluation Apprehension
3. Pressure to Conform
4. Overconfidence

Front 21

List: Four Team Structures that Encourage Creativity in a Team Setting

Back 21

1. Brainstorming
2. Brainwriting
3. Electronic brainstorming
4. Nominal group technique

Front 22

List: Importance of Communication

Back 22

• People work interdependently only when they communicate
• Organizational learning
• Decision Making
• Change behaviour
• Supports employee well-being

Front 23

List: Communication Channels

Back 23

Face-to-face communication

Internet-based communication

Workplace communication through social media

Front 24

List: 5 Paralinguistic Tools

Back 24

Vocal spelling

Lexical surrogates

Spatial Arrays

Manipulation of grammatical markers

Minus features

Front 25

Emotional Contagion

Back 25

The non-conscious process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behaviour

Front 26

Media Richness

Back 26

A medium's data-carrying capacity, that is, the volume and variety of information that can be transmitted during a specific time.

Front 27

Factors to Media Richness

Back 27

• ability to multicommunicate
• communication proficiency
• social presence effects

Front 28

Persuasion

Back 28

The use of facts, logical arguments, and emotional appeals to change another person's beliefs and attitudes, usually for the purpose of changing the person's behaviour.

Front 29

Barriers to Communication

Back 29

• imperfect perceptual process of both sender and receiver
• language issues
• ambiguity of language (purposeful or not)
• Jargon/semantics
• filtering of messages

Front 30

Informational Overload

Back 30

Volume of information received exceeds the person's capacity to process it.

Front 31

Active Listening

Back 31

Sensing

Evaluating

Responding