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85 Cards in this Set
- Front
- Back
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friendships
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relationships characterized by enjoyment, acceptance, trust, respect, mutual assistance, confidences, understanding, and spontaneity
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distance relating
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relating with persons via e-mail, chat rooms, and instant messages
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hurtful messages
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messages designed to upset or to cause emotional pain that further hampers trust
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tolerance of vulnerability
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the degree of trust you place in another person to accept information you disclose without hurting you or the relationship
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equivocate
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use purposefully vague language to finesse a response
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dialectical tensions
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tensions that occur when opposing goals meet
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cost-benefit/social exchange theory
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the theory that we work to maintain a relationship as long as the benefits we receive outweigh the costs
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comparison level
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an expectation of the kinds of rewards and profits we believe we ought to derive from a relationship
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grief process
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a mourning process composed of five stages: denial, anger, guilt, depression, and acceptance
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termination
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the relationship stage during which the relationship ends
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avoiding
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the relationship stage during which the participants intentionally avoid contact
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stagnating
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the relationship stage during which communication is at a standstill
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circumscribing
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the relationship stage in which both the quality and the quantity of communication between two people decrease
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differentiating
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the relationship stage in which two people identified as a couple seek to regain unique identities
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bonding
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the relationship stage in which two people make a formal commitment to each other
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integrating
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the relationship stage in which two people are identified as a couple
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intensifying
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the relationship stage during which two people become good friends
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experimenting
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the relationship stage during which we begin to probe the unknown, often through the exchange of small talk
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initiating
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the relationship stage during which contact is first made
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self-disclosure
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the process of revealing to another person information about the self that he or she would not otherwise know
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communication privacy management theory
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theory that describes the establishment of the boundaries and borders that
we decide others may or may not cross |
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social penetration theory
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the theory that states that our relationships begin with relatively narrow breadth and shallow depth and develop over time
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depth
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a measure of how central the topics you discuss with another person are to your self-concept
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breadth
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the number of topics you discuss with another person
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gossip mill
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the network through which unverified information is spread
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grapevine
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a type of informal, conversational network existing in organizations
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phatic communication
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communication designed to open the channels of communication
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affection
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the need to experience emotionally close relationships
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control
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the need to feel we are capable and responsible and are able to exert power and influence in our relationships
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loneliness
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the perceived discrepancy between desired and achieved social relationships
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inclusion
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the need for social contact
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high-tech-high-touch society
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a technologically advanced society that values interpersonal relationships
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autistic society
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a society at home with computers but disadvantaged when it comes to establishing human intimacy
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interpersonal relationship
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a meaningful connection, such as friendship, between two persons
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flames
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online insults
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assertiveness
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the expressing of one’s thoughts and feelings while displaying respect for the thoughts and feelings of others
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aggressiveness
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the expressing of one’s own thoughts and feelings at another’s expense
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nonassertiveness
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the hesitation to display one’s feelings and thoughts
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high-intensity conflict
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a conflict in which one person intends to destroy or seriously
hurt the other |
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pseudoconflict
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the situation that results when persons mistakenly believe that two or more goals cannot be achieved simultaneously
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content conflict
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a disagreement over matters of fact
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value conflict
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a disagreement that arises when persons hold different views on an issue
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ego conflict
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a disagreement in which persons believe that winning or losing is tied to their self-worth, prestige, or competence
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medium-intensity conflict
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a conflict in which each person feels committed to win, but winning is seen as sufficient
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low-intensity conflict
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a conflict in which the persons involved work to discover a solution beneficial to all parties
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self-conflict
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the type of conflict that occurs when a person has to choose between two or more mutually exclusive options
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intrapersonal conflict
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internal conflict
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interpersonal conflict
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conflict between two or more people
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emotional isolationists
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persons who seek to avoid situations that may require the exchange of feelings
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conflict
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perceived disagreement
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emotional contagion
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the catching of another
person’s mood |
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complementarity
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the attraction principle which states that opposites attract
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toxic communication
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the consistent use of verbal abuse and/or physical or sexual aggression or violence
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nascent friendship
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the friendship stage that finds us considering each other friends
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stabilized friendship
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the friendship stage in which we decide that our friendship is secure and will continue
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waning friendship
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the friendship stage during which friends begin to drift apart
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role-limited interaction
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the beginning stage of friendship
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friendly relations
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the friendship stage in which we explore whether we have enough in common to continue building a relationship
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moving toward friendship
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the friendship stage in which we make small personal disclosures demonstrating the desire to expand our relationship
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acquaintanceships
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relationships with persons we know by name and with whom we converse when the chance arises
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emotional intelligence
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the ability to motivate oneself, to control impulses, to recognize and regulate one’s moods, to empathize, and to hope
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self-directed teams
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autonomous groups of employees empowered to make decisions and supervise themselves
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quality circles
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small groups of employees who meet regularly to discuss organizational life and the quality of their work environment
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group
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a collection of individuals who interact verbally and nonverbally, occupy certain roles with respect to one another, and cooperate to accomplish a goal
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group climate
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the emotional atmosphere of a group
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group norms
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informal rules for interaction in a group
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group patterns of communication
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patterns of message flow in a group
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group structure
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group member positions and roles performed
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group goals
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a group’s motivation for existing
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group role-classification model
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a model that describes functions participants should seek to assume and to avoid in groups
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task roles
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group roles designed to help the group achieve its goals
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maintenance roles
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group roles designed to ensure the smooth running of a group
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self-serving roles
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group roles that impede the functioning of a group by preventing members from working together effectively
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competitive goal structure
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a goal structure in which members hinder one another’s efforts to obtain a goal
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cooperative goal structure
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a goal structure in which the members of a group work together to achieve their objectives
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defensive behavior
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behavior that occurs when one perceives a threat
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decision by consensus
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a decision that all members under¬stand and will support, reached as a result of members’ voicing feelings and airing differences
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questions of policy
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questions designed to help determine future actions
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questions of value
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questions involving subjective judgments
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questions of fact
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questions involving the truth or falsity of a statement
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reflective-thinking framework
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a system for decision making and problem solving that is designed to encourage critical inquiry
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brainstorming
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a technique designed to generate ideas
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killer phrases
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comments that stop the flow of ideas
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killer looks
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looks that discourage or inhibit the generation of ideas
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kaleidoscope thinking
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the taking of existing data and twisting it or looking at it from another angle
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