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8 Cards in this Set
- Front
- Back
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What is the six steps to dealing with an angry employee? |
1.Thank them for feedback 2. Emphasize with their frustration 3. Ask for details 4. Apologize 5. Take action 6. Follow up |
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Thanking for feedback |
Let them know the time, energy (and probably courage), it took to let you know about the situation is of great valuable. |
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Emphasize with their frustration |
Saying something like: “I can imagine how frustrating this must have been for you,” |
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Ask for details |
Ask them to outline the what led up to their displeasure. the more information they can provide, the more quickly you will to be able offer a remedy. |
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Apologize |
Let them know, in a genuine way, you’re sorry for the inconvenience, displeasure, or discomfort they experienced. |
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Take Action |
When all the facts have been presented you want to solve the issue so You begin on working to win back an employee’s trust. |
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Follow up |
After you come up with a solution, it’s time to check back to be sure they are now satisfied and happy in the work environment. |
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What is IWIMS? |
Data base used to make day-to-day decisions required to effectively manage resource allocations through the work planning, scheduling, tracking, and execution required to support wartime and peacetime readiness, deployment, facility requirements and major construction. |
