Speech Test #3

Front 1

______ is a negative conflict management strategy that may include inflicting psychological pain.

Back 1

Verbal Agression

Front 2

Persuasion deals with matters of ______, not certainty.

Back 2

judgment

Front 3

Listening is a _______ process.

Back 3

circular

Front 4

When giving a persuasive speech & the more difficult the topic you're trying to persuade, the ____ difficult it will be to convince your audience.

Back 4

more

Front 5

In order to establish a _______ connection, you'd need to prove the possible causes other than the one you're postulating is not producing the effect.

Back 5

cause/effect

Front 6

Your ______ is the degree to which your audience regards you as a valid spokesperson.

Back 6

credibility

Front 7

A diagram that is the foundation for human behavior and explains why we do the things we do

Back 7

Maslow's Hierarchy of Needs

Front 8

speaking that attempts to strengthen or change existing attitudes and/or move listeners to action. process of influencing attitudes, beliefs, and behaviors (usually but not always used by attorneys, politicians, advertisers and religious leaders)

Back 8

persuasive

Front 9

A persuasive speech is a convincing argument based on _____. It is addressed to autonomous, _____ making individuals.

Back 9

facts, choice

Front 10

Persuasive speech is/isn't the use of coercion or inducements.

Back 10

IS NOT

Front 11

The specific goal of persuasive speeches are ____ change & ______

Back 11

attitude, action

Front 12

When picking a persuasive speech topic, pick something that is _______ & _______.

Back 12

current, controversial

Front 13

A goal of persuasive speaking is ______: stop doing what you're doing, after being convinced to stop.

Back 13

discontinuance

Front 14

A goal of persuasive speaking is _____: keep your audience from doing something; hopefully they haven't started.

Back 14

deterrence

Front 15

A goal of persuasive speaking is _____: keep doing what you're doing.

Back 15

continuance

Front 16

A goal of persuasive speaking is ___: adopt that behavior.

Back 16

adoption

Front 17

audience perception of you that you're trustworthy through appearance

Back 17

character

Front 18

something that makes people want to listen to you, that is appealing

Back 18

charisma

Front 19

a disagreement between interdependent parties who perceive that they have incompatible goals

Back 19

conflict

Front 20

What are some advantages of conflict?

Back 20

might help to achieve goals, clears the air, might hear new ideas, might help decision-making

Front 21

What are some disadvantages of conflict?

Back 21

may harm relationships, no resolution after conflict is stated, stressful to people involved, may lead to violence

Front 22

a type of conflict where people disagree on a particular issue, not really personal

Back 22

content

Front 23

a type of conflict where there are a shortage of things such as money & time

Back 23

resource shortage

Front 24

a type of conflict over value differences

Back 24

value

Front 25

a type of conflict over whose job it is to do A and whose job it is to do B

Back 25

roles/relationship

Front 26

Conflicts also come about because of ____ differences and _____.

Back 26

goal, ego

Front 27

An ineffective technique for managing conflict in the long term is ________, or pushing the conflict aside, forgetting about it for now.

Back 27

avoiding

Front 28

An ineffective technique for managing conflict in the long term is ______, such as name calling.

Back 28

personal attacks

Front 29

An ineffective technique for managing conflict in the long term is _____, or no display of emotion

Back 29

neutrality

Front 30

An ineffective technique for managing conflict in the long term is ______, such as diverting your partner's attention away from the conflict by changing the subject, ignoring their comments. It is a way of avoidance and will only make your partner angrier.

Back 30

Distracting

Front 31

An ineffective technique for managing conflict in the long term is ______, which is a very manipulative form of distraction from the main point.

Back 31

total surrender

Front 32

An ineffective technique for managing conflict in the long term is ______, or making someone talk about something right now that they're not ready to talk about.

Back 32

forcing

Front 33

An effective conflict management technique in the long term is _______, put out the fire until you've both had time to think about it and come back at least a bit more rationally.

Back 33

diffusing

Front 34

An effective conflict management technique in the long term is _______, level the playing field - give both parties equal chance to achieve their goals.

Back 34

leveling

Front 35

An effective conflict management technique in the long term is _______, Describe, Express, Specify, Consequences.

Back 35

DESC Script.

Front 36

With the DESC Script:
• D: Describe
• Describe the situation to the other person as you see it, without imposing any emotions on that description.
• E: Express
• Express how it makes you feel.
• S: Specify
• Tell the person what you want them to do about it.
• C: Consequences (positive, then negative)
• Don’t make threats that you can’t carry out

Back 36

Note

Front 37

____ happens when you get within range of some auditory stimulus. _____, on the other hand, only just begins when the messages the speaker sends are received/heard.

Back 37

hearing, listening

Front 38

messages that communicate different and contradictory meanings

Back 38

mixed messages

Front 39

speakers may ask hearers to cut them some slack and to receive their messages without prejudice, which is a process referred to as what?

Back 39

disclaiming

Front 40

grasping both the thoughts that are expressed and the emotional tone that accompanies them

Back 40

understanding

Front 41

retention of messages

Back 41

remembering

Front 42

judging the messages you hear

Back 42

evaluation

Front 43

messages that let the speaker know you're paying attention, as when you nod in agreement or say, "I see" or "Uh-huh"

Back 43

backchanneling cues

Front 44

to understand what a person means and what a person is feeling

Back 44

empathy

Front 45

state in your own words what you think the speaker means and feels

Back 45

paraphrasing

Front 46

a process of sending back to the speaker what you think the speaker meant

Back 46

active listening

Front 47

an approach to listening in which effective listening style depends on the specifics of the communication

Back 47

situational listening

Front 48

a five step process consisting of receiving, understanding, remembering, evaluation, and responding

Back 48

listening

Front 49

the tendency to integrate and interpret what you hear or think you hear in terms of your own expectations and biases

Back 49

assimilation

Front 50

a reconstructive, rather than reproductive process

Back 50

memory

Front 51

messages in which you take responsibility for your thoughts and actions rather than attributing these to others

Back 51

I-messages

Front 52

a type of conflict that centers on objects, events, and persons that are usually, though not always, external to the parties involved in the conflict

Back 52

content

Front 53

a type of conflict that centers on the nature and meaning of your relationship

Back 53

relationship

Front 54

In _____ cultures, conflicts most often involve violations of larger group norms and values.

Back 54

collectivist

Front 55

In _____ cultures, conflicts are more likely to occur when people violate expected norms.

Back 55

individualistic

Front 56

a type of avoidance where a person refuses to discuss the conflict or to listen to the other person's argument

Back 56

nonnegotiation

Front 57

when you try and conceal your true purposes

Back 57

manipulation

Front 58

conflict strategies that attack a person's positive face of a person's negative face

Back 58

face-attacking

Front 59

A face attacking strategy where instead of focusing on a solution to a problem some members try to affix ____ to the other person.

Back 59

blame

Front 60

a method of winning an argument by inflicting psychological pain, by attacking the other person's self-concept

Back 60

verbal aggresiveness

Front 61

your willingness to argue for a point of view, your tendency to speak your mind on significant issues

Back 61

argumentativeness

Front 62

an approach to conflict in which you sacrifice your own needs for the needs of the other person

Back 62

accommodating style

Front 63

a conflict strategy in which stored-up prior grievances are introduced into present conflict

Back 63

gunnysacking

Front 64

a conflict strategy in which one person attacks the other with criticisms that are difficult to absorb

Back 64

beltlining

Front 65

the tendency to respond to something in a certain way

Back 65

attitude

Front 66

the conviction about the existence or reality of something or about the truth of some assertion

Back 66

belief

Front 67

an indicator of what a person thinks is good or bad, ethical or unethical, just or unjust

Back 67

value

Front 68

overt, observable actions

Back 68

behavior

Front 69

drawing a conclusion on the basis of the presence of clues or symptoms that frequently occur together

Back 69

reasoning from sign

Front 70

food, water, air are examples of _____ needs

Back 70

physiological

Front 71

security, stability, protection, freedom from fear, freedom from anxiety, freedom from chaos, structure, order, law are examples of ______ needs

Back 71

safety

Front 72

friendship, affection, relationships, interpersonal acceptance are examples of ________ and ______ needs

Back 72

belonging, love

Front 73

high self-evaluation, self-respect, self-esteem, esteem of others, strength, achievement, competency, reputation, prestige, status, fame, glory are examples of _____ needs

Back 73

self-esteem

Front 74

Doing what one is fitted for doing, self-fulfillment, actualizing one's potential are examples of _____.

Back 74

self-actualization

Front 75

show your listeners that you are knowledgeable and thoroughly familiar with your topic to demonstrate your ________

Back 75

competence

Front 76

When you move beyond focusing on values to urging your audience to do something about an issue, you've broached a ______________

Back 76

question of policy

Front 77

principle stating that listeners will actively seek out information that supports their beliefs and will actively avoid information that contradicts their existing beliefs

Back 77

selective exposure