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46 Cards in this Set
- Front
- Back
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Communication
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the process of sending & receiving messages in order to share common meanings
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Messages
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consists of the ideas & feelings that make up the content of communication
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Verbal
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actual words one uses
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Nonverbal
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without words or sounds
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Vocal
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messages made up of voices, sounds, & the way in which words are said
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Channels
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are the sound waves, light waves, & sense of touch by which messages are sent
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Feedback
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verbal & nonverbal messages that tell the speakers how they are perceived
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Positive
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continue what you are doing
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Negative
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there is a problem & you should make a change
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Self-Feedback
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messages you give yourself as you pay attention to your own behavior
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Encoding
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the process of turning ideas & feelings into verbal & nonverbal symbols
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Decoding
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finding the meaning of verbal & nonverbal symbols
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Communication Barrier
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(noise or interference) anything that gets in the way of clear communication
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Physical Noise
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any sound that prevents a person from being heard
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Psychological Noise
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thoughts & feelings that distract people from listening
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Semantic Noise
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interference cause by words that trigger negative feelings against the speakers or content of the speech
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Intrapersonal Communication
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within oneself (talking to yourself)
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Interpersonal Communication
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between 2 (one-on-one w/ another person)
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Group Communication
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3+ people working together (small groups)
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Public Communication
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1+ people present a message to a group of inactive listeners (informed & organized & must connect w/ an audience)
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Mass Communication
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1+ people present to a large unseen audience
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Communication Apprehension
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being afraid to speak, generally in public situations
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How many Americans feel extremely uncomfortable about any form of public speaking?
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80% to 90%
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Fear
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an unpleasant feeling of anxiety or apprehension caused by the presence or anticipation of danger
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Phobia
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a persistent, irrational fear that causes a person to avoid specific situations
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Confidence
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is the feeling that you have when you believe that you are capable of handling a situation successfully
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Content
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have something worthwhile to say (1st)
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Organization
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have a type of outline (2nd)
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Notes
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jot down important ideas (3rd)
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Friendliness
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being nice = friendly audience (4th)
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Impression
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get off to a good start (5th)
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Dedication
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practice, practice, practice (6th)
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Empathy
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understanding others thoughts (7th)
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Newness
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apply some originality (8th)
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Conviction
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believe in what you say (9th)
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Enthusiasm
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get excited & fired up! (10th)
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Listening
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receiving part of the communication process
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Hearing
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automatic reaction of the senses & nervous system while listening is understanding what is said
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Passive Listeners
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the listener does not share in the responsibility nor involve himself in the communication process
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Active Listeners
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the listener plays an active role in the communication process
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How many words do we hear per minute?
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120 - 180 words
but we hear/process much quicker |
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Appreciative Listening
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listening to enjoy
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Discriminative Listening
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single out one particular sound from a noisy environment
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Empathetic Listening
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encourages people to talk freely w/o fear of embarrassment
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Critical Listening
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evaluates a message for logic & value
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A good listener will...
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1. provide encouragement
2. ask for explanations 3. paraphrase the message 4. summarize the message 5. put it down on paper |
