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135 Cards in this Set
- Front
- Back
communication
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the process of acting on information
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human communication
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the process of making sense out of the world and sharing that sense with others by creating meaning though verbal and nonverbal messages
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symbol
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a word, sound, gesture, or visual image that represents a thought, concept, object, or experience
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ethics
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the beliefs, values, and moral principles by which we determine what is right or wrong
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source
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the originator of a thought or emotion, who puts it into a code that can be understood by a reciver
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encoding
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the process of translating ideas, feelings, and thoughts, into a code
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decoding
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the process of interpreting ideas, feelings, and thoughts that have been translated into a code
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reciver
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the person who decodes a message and attempts to make sense of what the source has encoded
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message
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written, spoken, and unspoken elements of communication to which people assign meaning
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channel
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the pathway through which messages are sent
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noise
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interfernce, either literal or psychological, that hinders the accurate encoding or decoding of a message.
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feedback
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the response to a message
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context
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the physical, historical, and psycholgical communication enviornment
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mediated communication
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any communication that is carried out using some channel other than those used in face-to-face communication
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synchronous communication
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communication in which timing is our of sync; there is a time delay between when you send a message and when it is received
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content
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the new information, ideas, or suggested actions that a communicatior whiches to express; what is said
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relationship dimension
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the aspect of a communication message that offers cues about the emotions, attitudes, and amount of power and control the speacker directs toward others; how something is said
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rule
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a followable presctiption that indicates what behavior is required or preferred and what behavior is prohibited in a specific situation
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intrapersonal communication
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communication that occurs within yourself, including your thoughts and emotions
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language
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the system of symbols (word or vocabulary) structured by rules (grammer) that makes it possible for people to understande one another
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nonverbal communication
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communication by means other than written or spoken language that creates meaning for someone
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other-oriented
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being focued on the needs and concerns of others while maintaining one's personal integrity
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adapt
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to adjust both what is communicated and how a message is communicated; to make choices about how best to formulate a message and respond to others to achieve your communication goals
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interpersonal communication
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communication that occurs simulaneously between two people who attempt to mutually influence each other, usually for the purpose of managing relationships
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inpersonal communciation
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communication that reats people as objects, or that responds only to their roles, rather than to who they are as unique people.
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group
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a collection of people who have a common goal, fell a sense of belonging to the group, and inflence each other
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small group communication
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the reansactive process of creating meaning among three to about fifteen people who chare a common purpose, fell a sense of belongin to the group, and exert influence on one another
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dyad
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two interactin people
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team
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a coordinated group of people interntionally organized to work toegher to achieve a common goal
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presentational communication
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communication that occures when a speaker addesses a gethering of people in order to infom, persuade, or entertain them
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rhetoric
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the process of using symbols to influence or persuade others
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mass communcation
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communciation accomplished through a mediated message that is sent to many people at the same time.
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organizational communication
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the study of human communication as it occures within organizations
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health communciation
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the study of communication that has an impact on human health
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symbolic self-awareness
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a unique human ability to develop and communicate a representation of ones self to others through oneself to others through language
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self
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the sum of who you are as a person; your central inner force
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slef-concept
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you interior identity of subjective description of who you think you are.
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self-image
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your view of yourself in a particular situation or cirumstance
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attitude
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a learned prediposition to respond to a person, object, or idea in a favorable or unfavorable way.
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belief
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the way in which you structure your understandin of reality-what is true and what is false
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value
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an enduring concept of good and bad, right, and wrong.
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material self
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the element of the self reflected in all the tangible things you own
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social self
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you concept of self as develped through you personal, social interactions with others
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spiritual self
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you concept of self, based on beliefs and you sense of who you are in relationship to other forces in the universe; also includes your thoughts and introspections about your values and moral standers
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avowed identity
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an identit you assign to yourself and portray
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ascribed identity
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An identity assigned to you by others
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self-reflexiveness
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the human ability to think about what you are doing while you are doing it.
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self-esteem
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your assessment of your worth or values as reflected in your perception of such things as your skill, abilites, talents, and apperarance
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self-concept clarity
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the extent to which beliefs about oneself are clearly and confidently identified and stable over time
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sex
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the biological and physiological characeristics that make a person female or male
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gender
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a cultural construcation that includes one's biological sex, psychologiacl characteristics (femininity, ,asculinity, androgyny), attitudes about the sexes, and secual orientation
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social comparison
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process of comparing oneself to others to measure one's worth in relationship to others who are similar
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self-expectations
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goals you set for yourself; how you belive you ought to behave and what you ought to accomplish
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self-fulfilling prophecy
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the notion that predictions about one's future are likely to come true because one believes that they will come true
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intrapersonal communication
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how you take in stimuli in the enciorment or information and make sense our of it; also thought and ideas that you say to yourself
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self-talk
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inner speech; communication with the self
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visualization
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the technique of imagining that you are performing a particualr task in a certain way; a method of enhancing self-esteem
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reframing
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the process of redefining events and experiences from a different point of view
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perception
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the arousal of any of your senses
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attention
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the act of perceiving stimuli in your environment
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selection
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the act of choosing specific stimuli in you enviorment to focus on
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organization
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converting information into convenient, understandable, and efficient patters that allow us to make sense of what we have observes
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closure
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the perceptual process of filling in missing information
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interpretation
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attaching meaning to what is attended to, selected and organized
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stereotype
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a generalization applied to persons percieved to have attributes common to a particular group
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indirect perception checking
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using you own perceptual abilites to seek additional information to confirm or refute you interpretations of someone's behavior
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direct perception checking
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asking someone else wheter your interpretations of what you perceive are correct
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language
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a system of symbols (words or voc) structured by rules (grammar) and patterns (syntax) common to a community of people
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meaning
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a person's interpretation of a symbol
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bypassing
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a communication problem that arises when the same words mean different things to differnet people
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denotative meaning
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the restrictive, or literal, meaning of a word
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connotative meaning
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the personal and subjective meaning of a word
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concrete meaning
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meaning that refers to something that can be precievied with one of the senses
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neologism
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a new term introduced into a language
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abstract meaning
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meaning that referes to something that cannot be percived or experiences with one of the senses
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culture
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a learned system of knowledge, behavior, attitueds, belifes, values, rules, and norms that is shared by a group of people and shaped from one generation to the next
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polarization
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the tendency to describe things in extremes, as though no middle ground existed
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allness
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a word barrier created through the use of language that reflects unqualified, often untrue generalizations that deny individual differences or variations
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sexist (exclusive) language
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language that reveals bias in favor of one sex and against another
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heterosexist language
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language that reveals an assumption that the world is heterosexual, as if homosexuality or bisexuality did not exist
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homophobic language
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language that overtly denigrates persons of nonheterosexual orientations, usually arising out of a feat of being labeled gay of lesbian
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generic language
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general terms that stands for all persons or things within a given category
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trigger word
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a form of language that arouses strong emotions in listeners
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supportive communication
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lanuguage that vreats a climate of trust, caring, and accpetance
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defensive communciation
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language that dreats a climate of hostility and mistrust
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empathy
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the ability to understand and feel what another person is feeling
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expectancy violations model
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a model that suggests that we develop ruels or expections for appropriate nonverbal behavior and react when those expectations are violated
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perception checking
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the skill of asking other observers or the person being pbserved whether your interpretation of his or her nonverbal beavior is accurate
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artifact
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clothing or another element of appearance (eg jewelry, tattoos, piercing, makeup, cologne)
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kinesics
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human movement, gesture, and posture
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emblem
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a nonverbal cue that has a specific, generally understood meaning in a given culture and may substiture for a word or phrase
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illustrator
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a nonverbal behavior that accompanies a verbal message and either complements, contradicts, or accents it.
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affect display
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a nonverbal behavior that communicated emotions
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regulator
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a nonverbal behavior that helps to control the interaction or level of communication between people
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adaptor
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a nonverbal behavior that helps satisfy a personal need and allos a person to adapt or respond to the immediate siruation
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quasi-courtship behavior
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nonverbal behaviors exhibited both consciously and unconsciously when we are attreacted to someone.
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haptics
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the study of human touch
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touch ethic
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a person's own guidelines or standards as to appropriate and inappropriate touch
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paralanguage (vocalics)
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nonverbal aspects of voice (pitch, rate, volume, use of silence)
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back-channel cue
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a vocal cue that signals when we want to talk and when we don't
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response latency
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the amount of time it takes someone to formulate a response to a statement of question in conversation
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proxemics
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the study of how close or far away from people and objects we position ourselves
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territoriality
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the study of how human use space and objects to communicate occupancy or ownership of space
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territorial marker
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a thing or action that signifies an area has been claimed
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immediacy
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nonverbal behaviors such as eye contact, forward lean, touch, and open body orientation that communicate feelings of interest and excitment
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dominance
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nonverbal behaviors such as relaxed posture, greater personal space, and protect personal space that communicate power status and control
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androgynous
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exhibiting both masculine and feminine characteristics
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homophobia
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fear or aversion to, or discrimination against gays or lesbians
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ethnicity
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a social classification based on factors, such as nationality, religon, and language as well as ancestral heritage, that are shared by a group of people with a common geographic origin
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discreimination
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the unfair or inappropriate treatment or people based on their group membership
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globalization
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the integration of economics and technology that is contributing to a worldwide, interconnected budiness enviorment
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culture
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a learned system of knowledge, behavior, attitudes, belifes, values, and norms that is shared by a group of people and shaped from one generation to the next
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co-culture
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a culture that exists within a larger cultureal context (gay and lesbian cultures, amish culture)
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intercultural communication
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communication between people who have differnet cultureal traditions
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culture shock
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fellings of confusion, loss, stress, and anxiety that a person may experience when encountering a culture different from his or her own
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worldview
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a perspective shared by a culture or group of people about key, beliefs and issues, such as death, God, and the meaning of life, which influences interaction with others; the lens through which people in a given culture perceive the world around them
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cultural context
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additional information about a message that is communicated through nonverbal and envionmental cues rather than through language
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high-context culture
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a culture which people derive much information from nonverbal and enviornmental cues and less information from the words of a message
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low-context culture
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a culture in which people derive much information from the words of a message and less infromation from nonverbal and enviormental cues
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cultural values
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whatever a given group of people values or appreciated
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collectivistic culture
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a culture that places a high value on collaboration, teawork, and group achievement
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individualistic culture
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a culture that values individual achievement and personal accomplishments
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masculine culture
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a cultur ethat values achievement, assertiveness, heroism, material wealth, and traditional male and female roles
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feminine culture
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a culture that values being sensitive toward others and fostering harmonious personal realtionships with others
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ethnocentrism
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the belief that one's own cultural traditions and assumptions are superior to those of others
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prejudice
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a judgment of someone based on an assumption that you already know relevant facts or background information about the person
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intercultural communication competence
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the ability to adapt one's behavior toward another person in ways that are appropiate to the other person's culture
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ethnocentric cultural perspective
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the view that one's own culture is superior to all other cultures
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ethnorelative cultural perspective
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an appreciation for and sensitivity to cultural differences
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mindful
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aware of what you are doing and how you are communicating with others
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egocentric
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focused on onesefl and one's importance
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other-oriented communication
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communication in which we focus on the needs and concerns of others while maintaining our personal integrity; achieved through the processes of socially decentering and being empathic
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social dectering
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a cognitive process through which we talk take into account another person's thoughts, values, background, and perspectives
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empathy
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an emotional reaction that is similar to the reaction being experienced by another person
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sympathy
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an acknowledgment that someone is feeling a certain emotion, often grief' compassion
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