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46 Cards in this Set

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MS window stop error is informally referred as

BSoD (blue screen of death

Easiest solution to troubleshoot BSoD?

System restart

Which OS has a spinning wait cursor (aka beach ball) to indicate unresponsive state?

Mac OS

Type of software that manages the startup sequence of an operating system

Boot loader

Troubleshooting failed system boot process?

- Drive cable/connector check

- Hard drive replacement

Troubleshooting the "Invalid boot disk" error message in MS Windows?

- Disconnecting USB thumb drive

-Checking BIOS settings for boot order

- Removing floppy disk from the FDD

Startup Repair (Windows Vista/7/10) and Automatic Repair (Windows 8/8.1) is a Windows recovery tool (available under different names in different releases of the Microsoft OS) used for automatic troubleshooting of problems that prevent the operating system from starting normally.


Name of the boot loader software used in Windows Vista and later releases of the Microsoft OS?


Key/key combination should be pressed during system boot in Windows XP/Vista/7 to get access to the Startup Repair utility?


Enables access to the Automatic Repair utility during next system boot in Windows 8/8.1?

Holding the Shift key and left-clicking on the power options button (Shut down/Restart) while in Windows

Boot loader application used in Windows XP is called


Force Windows into Safe mode during next system boot?

Checking the Safe boot option on the Boot tab of the System Configuration (MSCONFIG) utility while in Windows

Essential Windows XP startup file containing a list of installed OSs as well as information on the location of the operating system files is called?


Automatic boot to Windows Recovery Environment (WinRE) in Windows 8/8.1 requires the system to fail the boot process three times.


BOOTREC.EXE is a WinRE tool (available in Windows Vista and later releases of the Microsoft OS) used for troubleshooting

- Boot sector errors
- Master Boot Record (MBR) errors

- Boot Configuration Data (BCD) store errors

Example(s) of boot loader software used in Linux operating systems?


In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:

Boot Configuration Data (BCD) file

Which of the Windows Recovery Environment (WinRE) utilities would be used for manual troubleshooting of system startup issues?


Which of the files required to start Windows XP?


Startup files required to launch Windows Vista/7/8/8.1

- BOOTMGR (Windows Boot Manager)

- BCD (Boot Configuration Data)


Sequence of steps in Windows Device Manager (DEVMGMT.MSC) allows for reverting back to the previously installed driver when a device fails after driver update

Double-click the device type to view devices in that category -> Right-click on the device and select Properties -> On the Driver tab, click the Roll Back Driver button

Collection of precompiled functions designed to be used by more than one Microsoft Windows application simultaneously in order to save system resources

DLL (Dynamic Link Library)

Name of a Windows tool that can be used for troubleshooting problems related to Dynamic-Link Libraries (DLLs) and ActiveX controls


Common troubleshooting steps related to Windows services that fail to start include:

- Checking for warnings and errors in Windows Logs and Application and Services Logs log spaces in the Event Viewer (EVENTVWR)

-Starting the service manually in the Services applet (SERVICES.MSC)

If an application written for an earlier version of MS Windows doesn't run correctly, the operating system can emulate its own older version to allow a given program to work with newer hardware or software. The compatibility mode settings in Windows can be changed manually by right-clicking the program icon and:

- Clicking on the Properties menu item, and then applying the required settings on the Compatibility tab

Program Compatibility Troubleshooter is a Windows system utility used for automatic resolution of problems with older applications failing to run on newer versions of MS Windows. Program Compatibility Troubleshooter can be accessed via the Troubleshooting applet in Windows 7/8/8.1 Control Panel. Selecting the "Run programs made for previous versions of Windows" option in the Troubleshooting applet launches a guided tool for fixing problems with older programs installed on the current version of Windows.


Following could cause slow performance of a hard drive?

-File fragmentation

- Disk thrashing

- Insufficient amount of RAM

Disk Defragmenter is a software tool used for rearranging data on disks and drives in order to improve system performance. Defragmentation results in faster read/write operations of the magnetic hard drive's read/write heads as they can access the data sequentially without seeking data fragments in different areas of the disk


1. Correct sequence of steps for launching the disk defragmenter utility in MS Windows?
In Windows Vista/7: Open Windows Explorer by pressing the E key while holding the Windows Logo key -> Click on the Computer menu item list on the left to display all drives -> Right-click on the drive and select Properties from the pop-up window -> Launch the disk defragmenter utility available on the Tools tab

2. Correct sequence of steps for launching the disk defragmenter utility in MS Windows?

Press the R key while holding the Windows Logo key -> type in "cmd" (without quotation marks), and hit Enter -> Launch the disk defragmenter utility by typing in DEFRAG with the appropriate command switch

3. Correct sequence of steps for launching the disk defragmenter utility in MS Windows?

In Windows 8/8.1: Open File Explorer by pressing the E key while holding the Windows Logo key -> Click on the This PC menu item list on the left to display all drives -> Right-click on the drive and select Properties from the pop-up window -> Launch the disk defragmenter utility available on the Tools tab

Similarly to magnetic drives, Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance.


Cause of slow computer system performance?

- Unpatched OS

-Malware presence
- OS power management options

- File fragmentation

- Disk thrashing

Automatic booting into Safe mode on a Windows-based host might be caused by?

- MSCONFIG settings

- Corrupt device driver

Troubleshooting solution(s) used when a Windows-based host does not start in Normal mode, but only in Safe mode

- System Restore

- Driver rollback

- Malware removal

- Startup Repair utility

Examples of MS Windows system utilities that allow to pinpoint corrupt device drivers include:

- Device Manager (DEVMGMT.MSC)

- Event Viewer (EVENTVWR)

Which of the Control Panel applets in Windows 7/8/8.1 provides access to a system tool used for troubleshooting mismatched file associations?

Default Programs

Possible causes of the "NTLDR is missing" error message displayed during system boot?

- Corrupt NTLDR file

-The system is trying to boot from a non-bootable drive

Help in troubleshooting the "NTLDR is missing" error message displayed during system boot?

- Startup Repair utility

- Disconnecting any external drives

-Adjusting the boot sequence in CMOS setup utility

One of the fixes for the "NTLDR is missing" error message during system boot relies on replacing the corrupt NTLDR file with the same file copied from another Windows host using the same operating system (Windows XP), or restoring it from the Windows XP installation CD. Copying the NTLDR file manually requires access to the command-line interface which can be found as one of the options available in the Advanced Boot Options menu displayed after pressing the F8 key during system boot. After gaining access to the CLI, the NTLDR file can be restored with the COPY command from an external storage device (e.g. USB flash drive) to the root folder (typically C:\) of the drive containing the corrupt version of the file.


While trying to start their Windows machine, a user receives "Windows Boot Configuration Data file is missing required information" error message. Which of the following BOOTREC options should be used by a technician for manual CLI troubleshooting of this error?

BOOTREC /RebuildBcd

Possible cause(s) of the "Missing operating system" error message displayed during system boot?

- Damaged hard drive

- BIOS does not detect the hard drive

- System partition not set as active

- Corrupt Master Boot Record (MBR)

Actions would be of help in troubleshooting the "Missing operating system" error message displayed during system boot

- Run Startup Repair utility

- Use BOOTREC.EXE to fix Master Boot Record (MBR) errors

- Verify that the drive is detected in BIOS

- Use DISKPART utility to label the system partition as active

Solutions/software tools that would be of use when troubleshooting a missing system GUI in MS Windows

- Safe mode video driver update

- System File Checker (SFC.EXE)

- VGA mode

Live CD" typically refers to a compact disc (although other types of media such as DVD or USB can also be used to offer similar functionality) with a fully operational bootable Linux operating system distribution (the term is also used with reference to other OSs) which is run in the computer's memory thus eliminating the need for its installation on the hard drive. Live CDs can be used as an OS installation media, but also provide a convenient way for testing a given distro before installation as well as means for troubleshooting various OS-related problems.


Kernel panic" is a term used to describe stop errors in:

- Linux

- Mac OS