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19 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is Functional Conflict? |
Supports the goals and improve its performance of the group |
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What is Dysfunctional Conflict? |
Hinders group performance |
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What is Conflict? |
Someone perceives that another person has negatively affected something they care about |
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What three different conflicts? |
Task conflict Relationship conflict Process conflicts |
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What are 3 different Dynamics of Conflict? |
Dyadic conflict (2 people)
Intra-group conflict (within a group)
Inter-group conflict (between groups) |
2 dimensions of conflict resolution:cooperativeness and assertiveness |
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What are 3 sources of conflict? |
Communication Structure Personal variables |
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What are 5 Conflict Management strategies? |
Forcing Problem solving Avoiding Yielding Compromising |
P.A.Y.F.C |
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What are 3 Conflict Outcomes? |
Agreement Stronger relationship Learning |
S.A.L |
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What is a Negotiation? |
Two or more parties exchange of goods or services
Attempts to agree to an exchange rate for them |
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What is Distributive Bargaining? |
Negotiating that seeks to divide up a fixed amount of resources
Win-lose situation |
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What is Integrative Bargaining? |
Negotiation that seeks one or more settlements Win-win solution |
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What are 5 steps negotiation? |
Develop strategy Define ground rules Clarify and justify Bargaining and problem-solving Attain closure and implementation |
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What are 3 individual differences in negotiation effectiveness? |
Personality traits in negotiation Moods / emotions in negotiation Cultural differences in negotiation |
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How do Personality Traits effect negotiation? |
Negotiators who are agreeable and extroverted are not successful in distributive bargaining |
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How do moods and emotions effect negotiation? |
Negotiators in position of power who show anger negotiate better outcomes
Positive mood and emotions appear to lead to more integrative agreements |
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How does Cultural Differences effect negotiation? |
Negotiating Styles vary across National cultures
High to openness to experiences and avoid time pressures |
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What are Mediators? |
Neutral third-party who facilitates a negotiated solution
Using reasoning, persuasion, and suggestions |
Participants must bargain and settle
Moderate level of conflict
Appear neutral and non-coercive |
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What are Arbirators? |
Has authority to dictate an agreement |
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What are Conciliator? |
Trusted third party Provides an informal communication between negotiator and opponent |
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