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17 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is subjective data
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What the person says about himself or herself
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Communication is....
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Basic skill to quality health care as the inspection or palpation
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What are the three internal factors particular to the examiner
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Liking others, empathy, ability to listen
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In terms of the interview process, what are external factors?
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Ensure privacy, refuse interruptions, physical environment, dress, note taking, tape& video recording
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What are the techniques of communication?
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Introducing the interview, working phase(data gathering phase) and closing
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What are the 9 types of verbal responses?
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Facilitation, silence, empathy, reflection, clarification, interpretation, confrontation, explanation, summary
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F.S.R.E.C.C.I.E.S
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What are the five verbal responses that involves your reactions to the facts or feelings the person communicated?
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Facilitation, reflection, empathy, silence, clarification
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What are the 4 verbal responses; in which you start to express your own thoughts and feeling?
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Confrontation, interpretation, explanation, summaryb
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What are the ten traps of interviewing?
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1. Providing false assurance or reassurance
2. giving unwanted advice 3. Using authority 4. Using avoidance language 5. Engaging in distance 6. Using profession jargon 7. Using leading or biased questions 8. Talking to much 9. Interrupting 10. Using why questions |
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What is objective data
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Information obtained by the health care provider through physical assessment, patient's records & lab studies
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What are the nonverbal modes of communication?
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Physical appearance, posture, gestures, facial expression, eye contact, voice, touch
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What is a closed question?
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Asks for specific information, involves yes or no
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Confrontation
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Response where examiner gives honest feedback about what he or she has seen or felt about observing a certain patient action
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Elder speak
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Infantilizing and demeaning language used by health professionL when speaking to an older adult
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Explanation
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Examiner shares factual and objective information
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Telegraphic speech
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Speech used by age 3 or 4 in which three or four word sentences contain only the essential words
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Personal distance
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1 1/2 to 4 feet
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