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13 Cards in this Set
- Front
- Back
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What are the 4 different types of interviews? |
- Information-collection - Persuasive - Performance-appraisal - Employment |
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What the 4 phases of an interview? |
1. Creating rapport 2. The contract - what the interview contains 3. Interaction 4. Agreement |
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What factors are involved in the Interviewer role? |
- Preparation - Conducting the interview |
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What factors are involved in the Applicant role? |
- Preparation - (knowledge of company) - Displaying qualities in an interview - Strategies for dealing with questions |
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What is impression management? |
An attempt at influencing the perceptions of other upon meeting them, either consciously or subconsciously. This can be done with assertive or defensive tactics |
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What are the 3 assertive tactics of impression management |
-Assertiveness (complimenting organisation or volunteering information) -Self-promotion -Ingratiation (Flattering interviewer) |
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What are the 3 Defensive tactics of impression management |
-Excuses - Justifications -Apologies |
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What did the studies conducted by Stevens and Kristoff (1995) find? |
Interviewees were more likely to use self-promotion over ingratiation. (Talk yourself up over complimenting interviewer) |
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What are some alternative factors of impression management |
- Physical attractiveness (Both default and dress) - Non-verbal behaviour Forbes and Jackson (1980) |
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How do groups differ from teams? |
Teams are formed to simply achieve and end goal while groups generally share common interests and have a level of synergy above that of most teams |
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What advantages are there to group decision making? |
1. Social facilitation 2. Pooling of unique knowledge 3. Social support - relationship building |
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What are the 6 biases of group decision-making |
1. Unquestioning obedience to authority - see Milgrim studies - electricity 2. Conformity of group norms - Asch studies - line length bro 3. Groupthink - desire to be part of in-group overrides need to express individual thoughts 4. Risky shift- Groups make riskier decisions then they would otherwise as individuals 5. Group polarization - groups serve to extremitise the opinions of the individual members 6. Preference for discussing only shared information - Groups tend to discuss things everyone knows, but this leads to lower performance |
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How to overcome group decision making biases |
-Decision framing - frame decision as a problem to be solved, rather than a decision making task -Decision tree - Make a model of potential decisions and their consequences - Group Leadership - Have someone facilitate the group decision making - Use of expert roles - Utilise strengths of knowledge to empower unique knowledge |
