Mgmt Ch 16

Front 1

conflict

Back 1

An emotional response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group

Front 2

"A process by which two parties attempt to reach agreement on an issue by offering and reviewing various courses of action" best describes

Back 2

negotiation

Front 3

"Jane and Jack, executives of a firm’s finance department, had a conflict with their teammate, John, who failed to submit an important report on time." is an example of

Back 3

interpersonal conflict

Front 4

"An organization’s marketing team had a conflict with the production team due to the delay in the arrival of finished products." is an example of

Back 4

intergroup conflict

Front 5

Which of the following theories proposes that group members of an in-group will seek to find negative aspects of an out-group to enhance their self-image?

Back 5

social identity theory

Front 6

the realistic conflict theory proposes that

Back 6

limited resources will lead to conflict between groups

Front 7

Jane is Maria’s colleague and they often tend to argue with each other over minor issues. Both belong to the same team and Jane often insults Maria by passing rude comments for no reason and Maria in turn threatens Jane. This scenario is the best example of an _____ conflict.

Back 7

affective

Front 8

John and Joseph are the finance executives in an organization. They are presently working on a project together. John is task-oriented and he works hard to complete the project on time. However, Joseph takes his own time and tends to ignore the project deadline. As a result, John has a conflict with Joseph and warns him that he’ll complain about him to the head. This scenario is an example of _____ conflict.

Back 8

cognitive

Front 9

tasks that are very complex lead to

Back 9

cognitive conflict

Front 10

groupthink refers to

Back 10

extreme consensus during a decision-making process

Front 11

symptom of groupthink

Back 11

pressures toward uniformity

Front 12

conflict escalation occurs when

Back 12

one person’s negative behaviors encourage another person’s negative behaviors

Front 13

conflict deescalation occurs when

Back 13

individuals who are in conflict perceive a common enemy.

Front 14

As a response to conflict, avoidance must be used when:

Back 14

the issue is trivial

Front 15

Which of the following responses to conflict must be adopted when a person is faced with a crisis situation?

Back 15

forcing

Front 16

As a response to conflict, accommodating involves:

Back 16

trying not to upset the other person because maintaining a harmonious relationship is a top priority.

Front 17

Which of the following questions should be addressed first while diagnosing a disagreement?

Back 17

Is the disagreement related to facts, goals, methods, or values?

Front 18

final step involved in diagnosing disagreement?

Back 18

Identifying the state to which the disagreement has evolved

Front 19

distributive negotiation

Back 19

In these negotiations, what one person wins, the other person loses.

Front 20

bargaining zone framework?

Back 20

The reservation point is the number below or above which the negotiator would prefer

Front 21

characteristic of an integrative negotiation

Back 21

creating value for both negotiators

Front 22

Which of the following is the first step involved in an effective negotiation process?

Back 22

Assessing one’s best alternative to a negotiated agreement

Front 23

claim value

Back 23

the process by which a negotiator attempts to gain benefits or concessions for his or her position

Front 24

agreements that create value often result in

Back 24

higher quality agreements