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20 Cards in this Set
- Front
- Back
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Leadership qualities
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establishes a clear vision, shares and communicates that vision, motivates others to follow
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Autocratic
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makes decisions without discussing them with team members
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Democratic
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allows team members to put input
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Laissez Faire
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don't interfere, lets team members do things themselves
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Difference between managing and leading
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managers are the brains of the business, leaders are the heart of the business. Leadership means inspiring a group to come together and achieve a goal. Managers establish system and create rules/operating procedures.
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Douglas Mcgregor (theory x and y)
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Theory X= doesn't care Theory Y=wants to help |
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Management process
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planning-organizing-controlling-implementing
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Line manager
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responsible for work activities that make a contribution to the orginization
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Staff manager
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use special techniques to advise and support the effort of line workers
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Functional manager
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in charge of one area of activity (finance,marketing)
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General managers
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responsible for complex organizational units
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Top managers
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guide the performance of the organization as a whole or one of its major parts
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Middle managers
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over see the work of large departments or divisions
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Project managers
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coordinates complex projects with task deadlines and people with may areas of expertise
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Technical Skills
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skills necessary to accomplish or understand the work being done in an organization
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Interpersonal skills
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the ability to communicate with motive
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Conceptual skills
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think strategically to see the big picture
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Diagnostic skills
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visualize the most appropriate response to a situation
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Elton Mayo
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did 3 studies Illumination study: changed the lighting level. better light=better performance, it didn't work Assembly room study: measure fatigue. fatigue= poor performance. turns out to be the opposite Wiring room study: discovered groups can have a positive or negative influence on an individuals productivity |
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Abraham Maslow (pyramid of needs)
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(top to bottom) -self actualization: personal growth and fufilment -esteem: achievement, status and responsibility -belonging/social: family, affectionate relationship -safety needs: protection and security -biological/psychological: air, food, water, shelter |
