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20 Cards in this Set

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Leadership qualities
establishes a clear vision, shares and communicates that vision, motivates others to follow
Autocratic
makes decisions without discussing them with team members
Democratic
allows team members to put input
Laissez Faire
don't interfere, lets team members do things themselves
Difference between managing and leading
managers are the brains of the business, leaders are the heart of the business. Leadership means inspiring a group to come together and achieve a goal. Managers establish system and create rules/operating procedures.
Douglas Mcgregor (theory x and y)

Theory X= doesn't care


Theory Y=wants to help

Management process
planning-organizing-controlling-implementing
Line manager
responsible for work activities that make a contribution to the orginization
Staff manager
use special techniques to advise and support the effort of line workers
Functional manager
in charge of one area of activity (finance,marketing)
General managers
responsible for complex organizational units
Top managers
guide the performance of the organization as a whole or one of its major parts
Middle managers
over see the work of large departments or divisions
Project managers
coordinates complex projects with task deadlines and people with may areas of expertise
Technical Skills
skills necessary to accomplish or understand the work being done in an organization
Interpersonal skills
the ability to communicate with motive
Conceptual skills
think strategically to see the big picture
Diagnostic skills
visualize the most appropriate response to a situation
Elton Mayo

did 3 studies


Illumination study: changed the lighting level. better light=better performance, it didn't work


Assembly room study: measure fatigue. fatigue= poor performance. turns out to be the opposite


Wiring room study: discovered groups can have a positive or negative influence on an individuals productivity

Abraham Maslow (pyramid of needs)

(top to bottom)


-self actualization: personal growth and fufilment


-esteem: achievement, status and responsibility


-belonging/social: family, affectionate relationship


-safety needs: protection and security


-biological/psychological: air, food, water, shelter