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17 Cards in this Set
- Front
- Back
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Accommodation (360) |
When we allow others to have their own way instead of asserting our own point of view. |
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Avoidance (358) |
Non-assertive staying away from or ignoring conflict |
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Collaboration (363) |
seeks win-win solutions for conflict |
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Competition (361) |
win-lose approach to conflict |
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Complementary Conflict Style (368) |
when partners use different but mutually enforcing behaviors |
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Compromise (362) |
gives both people some of what they want, although both sacrifice some of what they want |
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Conflict (351) |
an expressed struggle between two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals. |
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Conflict Ritual (371) |
unacknowledged but real repeating patterns of interlocking behavior |
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De-escalatory spiral (369) |
partners both withdraw from each other instead of facing their problems, satisfaction and vitality ebb, leaving the relationship a shell |
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Direct agression (362) |
lashing out at the source of displeasure |
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Dysfunctional conflict (353) |
outcomes fall short of what is possible and have a damaging effect on the relationship |
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Escalatory spiral (369) |
matching hostility, threats and insults increasing |
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Functional conflict (353) |
achieve best possible outcome, perhaps even strengthening relationship |
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Parallel conflict style (368) |
shifts between complementary and symmetrical patterns from one issue to another |
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Passive agression (361) |
when a communicator expresses dissatisfaction in a disguised manner |
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Symmetrical Conflict style (368) |
both people use the same tactics |
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Win-win problem solving (364) |
goal is to find solution that fills the needs of everyone involved.
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