Interpersonal Chap. 4

Front 1

how much we remember

Back 1

retention

Front 2

Cognitive Affective Behavioral Psychological

Back 2

Listening Components (processes)

Front 3

neurological processes that affect listening (brain and ear)

Back 3

Physiological components

Front 4

Cognitive Components

Back 4

1. signal acquisition/hearing
2. selection/attending to a signal
3. literal processing/ interpretation or decoding
4. retention/memorty
5. comprehension/understanding

Front 5

requires more cognitive capacity, carefully listening

Back 5

Optimum listening

Front 6

ability to understand what another is saying especially when faced with different languages, ppl need shared understand

Back 6

Learning comprehension

Front 7

relatively passive listening

Back 7

Habitual listening

Front 8

defined with in process as degree to which ppl enjoy or dislike listening, more postive leads to greater effectiveness

Back 8

Affect

Front 9

temp. anxiety that accompany stages of listening (tests)

Back 9

Listening anxiety

Front 10

degree to which we enjoy receiving a message (habitual) have to be open to message to retain info

Back 10

Willingness to listen

Front 11

physical actions paired with listening (posture, eye contact, etc.)

Back 11

Behavioral Component
-verbal cues (questions)
-nonverbal cues (eye contact)
-interactive cues (not interupting)

Front 12

short verbalizations (uh huh, hmm, etc.)

Back 12

Back Channels

Front 13

back channels are displayed through...

Back 13

Attentiveness

Front 14

involves multiple people simultaneously engaged in pursuing their goals
other interaction happening while listening

Back 14

Dyadic

Front 15

Collaboration to show important role listener plays

Back 15

Dialogue

Front 16

habitual form of listening, may shape conversation that occurs

Back 16

Listening style

Front 17

backchannels, general listening

Back 17

Generic listener's talk

Front 18

Utterances that are "tightly connected to what narrator is saying at the moment"

Back 18

Specific listener's talk

Front 19

Interpersonal Communication Processes Associated with Listening

Back 19

Social Support
Empathy
Competence

Front 20

verbal/nonverbal cues that communicate caring, affirmation, helps achieve a goal of gaining comfort
spouses, family, friends
also in the eye of the beholder

Back 20

Social support through listening

Front 21

when a person is able to really identify with another on emotional level

Back 21

Empathy

Front 22

in empathy, this shows

Back 22

Listening responses

Front 23

facial or other movements reflecting that the listener understands what the speaker is feeling

Back 23

Motor Mimicry

Front 24

anxiety before talking to a certain person

Back 24

Communication apprehension

Front 25

Contexts for Listening

Back 25

1. Marriage
2. Work Environment
3. Medical Contexts
4. Education

Front 26

poor listening may have adverse effect on relationships

Back 26

Deficit model of listening

Front 27

shows we may listen differently with intimate partners

Back 27

Relational listening

Front 28

listening seen as skill, can be learned
to increase productivity and environment
for perception of business

Back 28

Listening in Work Environments

Front 29

balance between hearing and instrumental goals, know when patient is uncomfortable
develop trust

Back 29

Listening in Medical

Front 30

intertwining of affect and cognition
helps to learn,
listening relationships between teacher, student, and parent

Back 30

listening in Education setting

Front 31

raises sensitivity other's goals and enhances communication. Gives insight and helps garner feedback of behaviors

Back 31

Effective Listening

Front 32

associating with speaker to interpret message through their perspective
not interrupting

Back 32

Empathic Listening

Front 33

evaluating logic and support according to one's own position
increases interpretation from listener's perspective
making internal summaries, agreeing/disagreeing, criticizing

Back 33

Deliberative Listening

Front 34

providing feedback to clarify
advising evaluating, reassuring
listen for interpretation from other perspective to understand message

Back 34

Active Listening

Front 35

caused by
negative feeling towards message
low motivation
distractions
exaggeration

Back 35

Bad Listening

Front 36

characterized by
offering feedback
not interrupting
sharing, participating
attending cues

Back 36

Good Listening